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Job Description -
Title:
Senior Apache Flink Engineer & Contact Center Technology Specialist
Location:
Remote
Experience: 8 12+ years in real-time data engineering, streaming architectures, and enterprise contact-center modernization
Professional Summary
A highly skilled Apache Flink expert with deep experience designing, building, and optimizing large-scale real-time streaming pipelines for enterprise environments. Combines strong data engineering expertise with hands-on knowledge of modern Contact Center (CC) platforms, including Amazon Connect, Genesys Cloud, NICE CXone, and Five
9. Adept at enabling real-time analytics, agent-assist intelligence, customer-journey insights, and operational dashboards using Flink, Kafka, and cloud-native technologies.
Known for delivering high-availability, low-latency streaming solutions that power mission-critical CC operations such as call routing, sentiment analysis, SLA monitoring, and real-time workforce optimization.
Flink Use Case Discussion, Best Practices Documentation, Access Model Documentation, CICD Pipeline for Self-Service (Design), Monitoring & Implementation, CICD pipeline for Self service - Implementation, Operational Readiness
Epic 3:
Flink Enablement & Operational Readiness
Sprint 1 Flink Use Case Discussion
Sprint 1 Flink Best Practices Documentation
Sprint 2 Flink Access Model Documentation
Sprint 2 Flink CICD Pipeline for Self-Service (Design)
Sprint 3 Flink Monitoring & Implementation
Sprint 3 Flink CICD pipeline for Self service - Implementation
Sprint 4 Flink Operational Readiness - Policy Guardrails
Core Competencies
Apache Flink & Streaming
- Real-time stream processing using Apache Flink (Data Stream API, SQL, CEP)
- Stateful stream processing, windowing, event-time processing, watermarking
- Flink on Kubernetes, Flink on AWS EMR, Google Cloud Platform Dataflow, Azure HDInsight
- Flink job optimization, checkpointing, save points, fault tolerance
- Flink CDC (Change Data Capture) for real-time data sync
Messaging & Data Platforms
- Apache Kafka (topics, partitions, schema registry, KSQL)
- AWS Kinesis, Google Pub/Sub, Azure Event Hub
- Redis, Cassandra, Dynamo
DB, Elasticsearch for real-time storage
- Data modeling for streaming architectures
Contact Center (CC) Expertise
- Amazon Connect, Genesys Cloud, NICE CXone, Five9
- Real-time call event ingestion & processing (ACD, IVR, CTI events)
- Agent performance analytics & SLA dashboards
- Real-time sentiment analysis & customer journey tracking
- Integrating CC data with CRM (Salesforce, Service Now, Dynamics)
- Workforce management (WFM) and quality management (QM) data pipelines
Cloud & Dev Ops
- AWS (Lambda, ECS, EKS, EMR, S3, Glue, IAM)
- Azure (AKS, Event Hub, Functions, Synapse)
- CI/CD pipelines (Git Hub Actions, Jenkins, ArgoCD)
- Infrastructure as Code (Terraform, Cloud Formation)
Nitin Diwakar
Technical Recruiter |
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