Portal Solutions Architect | Remote

The Portal Solutions Architect is a highly visible, cross-functional leader who shapes how our customers experience our digital platforms. This role owns the end-to-end architecture and delivery of secure, scalable, customer-facing web portals that support enterprise reverse logistics - translating complex business and customer needs into elegant, durable technical solutions.

Success in this role depends as much on communication, influence, and collaboration as on technical depth. The Architect serves as the connective tissue between business leaders, product owners, operations teams, and internal and external developers - bringing clarity, alignment, and momentum to highly complex initiatives. These individual builds trust across diverse stakeholders, navigates competing priorities, and ensures solutions meet demanding customer expectations without sacrificing long-term scalability or system integrity.

Acting as both a strategic partner and hands-on technical leader, the Architect sets architectural direction, establishes strong design patterns, and steps in when complexity or risk demands it. The ultimate measure of success is not just what gets built, but how effectively teams are enabled to deliver independently through strong communication, clear standards, and thoughtful guardrails that scale with the organization.

Are you a collaborative architect who thrives at the intersection of business, technology, and customer experience-someone who brings clarity to complexity and enables teams to deliver their best work? If so, this role offers the opportunity to shape meaningful solutions and make a visible impact across the organization.

MAJOR

DUTIES AND RESPONSIBILITIES:

Duties and responsibilities of this role include but are not limited to the following:

• Technical & Architectural Leadership:
  Own the architectural vision and technical direction for portal solutions built primarily on Microsoft cloud and business application technologies (Azure, Dynamics 365 CRM and Business Central), guiding internal and external development teams, reviewing designs, and ensuring best practices in security, scalability, and maintainability.
• Cross-Functional Leadership & Communication:
  Serve as the primary technical liaison across business, operations, IT, product, and external partners, translating business and customer needs into clear, actionable technical direction and fostering strong collaboration across diverse teams.
• Solution Design & Prototyping:
  Lead the design of complex web applications and integrations, providing architectural guidance and hands-on support for proof-of-concepts and critical-path issues when needed.
• Stakeholder Engagement & Requirements Alignment:
  Partner closely with stakeholders to gather, document, validate, and prioritize business and technical requirements, working effectively with highly engaged, detail-oriented customers to balance responsiveness, clarity, and long-term solution quality, while maintaining strong customer focus.
• Integration Oversight:
  Oversee integrations across web applications and enterprise platforms, including APIs, Azure services, identity and SSO (Entra , OAuth, SAML), CRM, ERP, and Power Platform solutions, ensuring secure, reliable, and loosely coupled system design.
• Delivery Partnership &
  
  Risk Management:
  
  Collaborate with the PMO to support delivery timelines and execution, while maintaining ownership of technical dependencies, architectural decisions, and risk mitigation strategies.
• Developer Enablement & Mentorship:
  Mentor and enable our amazing team of in-house and external developers by establishing clear standards, reusable patterns, and best practices that elevate team capability, accelerate delivery, and reduce long-term technical debt.
• Quality & Continuous Improvement:
  Partner with QA and internal teams to ensure high-quality delivery, participate in design and code reviews, and drive continuous improvement through retrospectives and process enhancements.
• Documentation & Transparency:
  Maintain clear, well-structured…