Senior Manager, Enablement - Remote

Position: Senior Manager, Change Enablement - Remote
RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Manager, Change Enablement for a fully remote role with high comp + bonus.

Overview:
This role will contribute across the ITSM landscape but will be primarily focused on enabling Dev Ops process design, build, and run. The Senior Manager of Change Enablement is responsible for designing, building, and operating a scalable, reliable, and business-aligned release management and change enablement capability across a global resort hospitality enterprise. This role ensures technology changes are delivered safely, predictably, and with minimal disruption to guest experience, resort operations, and revenue-critical systems.

Operating at the intersection of ITSM, Dev Ops, and CI/CD, this leader will design, build, and govern modern release processes integrated with automated delivery pipelines, leveraging Service Now as the system of record. The role requires deep experience balancing speed and agility with operational stability in a 24x7 hospitality environment.

Essential Job Functions:

* Change Enablement & Release Strategy:
Define and own the enterprise change enablement and release management strategy aligned to business priorities, guest experience, and operational excellence;
Design and evolve end-to-end release processes supporting cloud, on-prem, SaaS, and vendor-managed solutions;
Balance risk management with speed-to-market, enabling both major program releases and frequent incremental deployments

Design, Build, Run Ownership:

* Design:
Establish standardized frameworks, policies, and governance for change and release management across global IT and digital teams

* Build:
Implement tooling, workflows, and automation (e.g., Service Now, Azure Dev Ops, Jira, CI/CD pipelines) to support scalable release operations

* Run:
Operate and continuously improve day-to-day release execution, change scheduling, and production readiness activities

REQUIREMENTS:

* Associate's degree/College diploma BA/BS/Bachelor's degree

* ITIL Certification; ITIL Expert

* Years of related experience: 7+ 10+

* Years of management or supervisory experience: 4+ 6+

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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