IT Systems Administrator

Nisje is a collaborative company built on the philosophy that people come first.

We believe that engaging with people as humans—not just as roles or resources—is the cornerstone of meaningful work. With global operations spanning decades and multiple continents, we invest in nurturing creative, curious, and courageous individuals to thrive in thoughtful, conscientious workplaces.

Much of our work is closely connected to design-forward, premium lifestyle brands that are globally recognized for their craftsmanship, aesthetic clarity, and restraint. One of these is Paloform, a premium outdoor fire pit and fireplace manufacturer based in Canada, with a strong presence across North America and Europe.

At Nisje, our teams play a vital role in managing the end-to-end operations of such brands—across research, strategy, marketing, finance, and more.

Every step we take is measured with care, ensuring it aligns with our ethos and considers the sustainability of our world and environment. We place strong emphasis on care, quality, and purpose in everything we do.

Our foundations are built on a set of key principles, which you can read below. A keen understanding of these will be required, and you may be asked to recall or reflect on them if you are shortlisted.

About the Role
At Nisje, we believe that thoughtful systems enable beautiful outcomes. Our ventures span product design, digital marketing, and global commerce — and at the heart of these operations lies a quiet, powerful enabler: a resilient and well-managed IT ecosystem.

We are seeking an IT Systems Administrator to join our team — someone who will take ownership of core IT operations across our internal brands:
Nisje, Foundous, Paloform, PMFI, as well as external clients. This role is ideal for someone with a solid technical foundation, a service-oriented mindset, and the ability to manage day-to-day infrastructure and support functions with discipline, precision, and care.

This is a hybrid role based in Trivandrum, Kerala. During the onboarding and provisional period, in-office presence will be required. Once your engagement is confirmed, the position allows for a flexible remote work arrangement while staying actively engaged with global teams and internal stakeholders.

Key Responsibilities
You will be responsible for the execution and maintenance of IT systems and services across the group. Your scope of work will include:
Device & System Lifecycle Management
Ensure seamless setup, deployment, and configuration of laptops, phones, and workstations — primarily within a Mac-first environment (macOS, iPhones, iPads).
Perform regular health checks and maintenance to keep all company-issued devices secure, up-to-date, and fully functional.
Troubleshoot hardware/software issues and coordinate with vendors or external support when escalation is required.
Maintain software compliance across systems by installing, updating, and managing applications in alignment with operational needs.
Evaluate and recommend devices or upgrades based on role-specific requirements and emerging hardware standards.

Email Services Administration
Configure and administer company-wide email systems across multiple domains and group entities, ensuring reliable and secure communication channels for all users.
Manage user onboarding/offboarding, mailbox configurations, alias/group setups, and access control across email platforms.
Monitor and troubleshoot issues related to delivery, sync, authentication, and email security (e.g., SPF, DKIM, MFA).
Ensure effective email system hygiene, retention compliance, and spam/phishing prevention.
Coordinate email-related transitions, such as migrations, integrations with third-party tools, or domain-level changes as needed.
Act as the internal point of contact for all email-related queries, ensuring timely support and minimal disruption to business communication.
Support setup and optimization of collaboration and productivity platforms (e.g., email clients, shared drives, calendars, internal messaging tools).
Security & Access Management
Implement and monitor end-user security protocols to protect against threats such as phishing, malware, unauthorized…