Senior ServiceNow Developer; Subject Matter Expert

Type of Requisition

Regular

None

None

NACI (T1)

Software Engineering

• Skills: IT Service Management (ITSM), Service Now Certified Administrator, Service Now Platform, Service Now Service Catalog
• Certifications: None
• Experience: 15 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

GDIT supports the NASA Shared Services Center (NSSC) located at Stennis Space Center (SSC) in southern Mississippi. The NSSC mission is to provide timely, accurate, high quality, cost‑effective, and customer focused support for selected NASA business and technical services.

GDIT has an opportunity at the NSSC for a Senior Service Now Developer (Subject Matter Expert (SME)) to contribute to our success in providing IT development services to NSSC and NASA. This will be a full‑time, remote position.

The Senior Service Now Developer (SME) will provide support for the Office of the Chief Information Officer (OCIO) Service Management Office (SMO). OCIO plans to leverage the NSSC’s Service Now instance to align with industry best practices and standards to support out‑of‑box workflows to improve customer experience.

The SME Developer will support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs) that will aid in improving processes and centralizing OCIO services across the OCIO into the NSSC Service Now instance.

The relevant Service Now processes include but are not limited to:
Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Service Portfolio Management, Configuration Management, Knowledge Management, Demand Management, Project Portfolio Management, and Service Level Management.

• Provide support for the OCIO SMO including the Service Now service portal, catalog items, Now Platform, and other Service Now products in use at the NSSC (SPM, ITSM, etc.).
• Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within Service Now (e.g. user data, agency organizational structures, single sign‑on capabilities) following the NSSC’s governance process.
• Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs).
• Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy.

• Bachelor's degree in computer science or related field.
• 20 years of development experience, primarily supporting Service Now.
• Service Now certifications such as Service Now Administration Fundamentals, IT Service Management (ITSM) Fundamentals, IT Service Management (ITSM) Professional Plus Suite, Service Now Administration Advanced, etc.
• Subject matter expert knowledge with Service Now modules to include but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Financial Management, IT Business Management (ITBM), Software Asset Management (ITAM).
• Subject matter expert knowledge and application of Agile Scrum Methodologies.

●

Location:

Remote

● US Citizenship Required
GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting‑edge technology you can learn from

● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $112,840 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this…