Senior Manager, Product Engineering

WHAT YOU'LL DO

This role is responsible for definition, design and advancement of the overall enterprise architecture for all AAA Washington platforms, systems, and applications. Collaborates with senior management and stakeholders, and leads a team of architects, software developers and engineers to deliver customizations and enhancements to our platforms and applications in accordance with architectural standards. Oversees the entire software development lifecycle from ideation to delivery, ensuring quality, performance, security, and Dev Ops standards meet the company’s standards.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

• Collaborate with project management to inform the vision, strategy, capabilities, and roadmaps for our software products, platforms, and enterprise architecture.
• Collaborate with the Project Management Office to establish and follow standards and practices for effective and safe delivery of product, platform and application enhancements.
• Establish and enforce best practices, processes, and standards for agile software engineering, including code review, testing, documentation, and Development Operations (Dev Ops).
• Oversee the design, implementation, and optimization of Data Management and Architecture, including data pipelines (data ingestion, processing, storage, analysis, and deployment), data storage, APIs, AI & ML models, data streaming, reporting, and analytics. Ensure data quality, security, privacy, governance, and compliance throughout the data lifecycle.
• Oversee the architecture, design, customization and delivery of our software products and enterprise cloud platforms ensuring that they meet all functional, architectural, and compliance requirements.
• Evaluation of new technologies, tools, and frameworks that can advance the technical architecture or features of our products.
• Provide expert technical support for our strategic platform partnerships and innovation initiatives.
• Advise and guide IT, Digital, and business teams responsible for systems and platform management and administration ensuring compliance with architectural, development operations, testing, and delivery standards and practices.
• Collaborate with other AAA Clubs and AAA Inc. to help advance the overall enterprise architecture and capabilities of the AAA Federation.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

• Provide direct supervision to all architects, software development staff, and lead engineers.
• Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
• Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning…