Technical Account Manager

Overview

Employer Industry: Cybersecurity Solutions

• Project manage enterprise onboarding and customer integrations, ensuring timely launches
• Collaborate with internal teams to translate customer goals into technical solutions
• Provide technical guidance and manage timelines, milestones, and migration goals
• Contribute to best practices development based on customer engagement learnings
• Act as an advocate for customers, driving improvements in their experience

• BA/BS/Undergraduate degree required
• Strong technical acumen with experience in enterprise IAM and SIEM solutions
• Proven ability to translate business goals into technical solutions
• Experience creating documentation of processes and playbooks
• Ability to work effectively across multiple concurrent projects with team members

• 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role
• Familiarity with Software as a Service (SaaS) solutions
• Hands-on experience with programming/scripting languages and APIs
• Cybersecurity and Account Takeover (ATO) prevention experience

Additional information:
Competitive salary package with comprehensive benefits, flexible remote work options with occasional travel to the office, engaging workspace in South Austin with a supportive company culture, generous PTO and 16 paid holidays per year, 401(k) with employer contribution and health, vision, and dental insurance.

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.