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Remote 1st-Line Service Desk Analyst; Jira​/ServiceNow

Remote / Online - Candidates ideally in
Germany, Pike County, Ohio, USA
Listing for: Adaptavist
Remote/Work from Home position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Consultant
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Remote 1st-Line Service Desk Analyst (Jira/ServiceNow)
Location: Germany

A global technology solutions firm in the United States seeks an Associate Service Desk Analyst to provide first-level support for Managed Services customers. The role emphasizes customer service, incident management, and collaboration with systems engineers. Ideal candidates are proficient in German and English, have experience with Jira and Service Now, and possess strong problem-solving and organizational skills. Join us to make a meaningful impact through excellent customer service.
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