ServiceNow SPM Developer; Remote

A REMOTE Service Now SPM Developer job is currently available at A1

Fed Incorporated (A1

FED). To be considered for this role, you will have 5+ years of Service Now Development experience supporting a large organization with 3+ years' specific experience with Strategic Portfolio Management (SPM). In this role, you will play a crucial role in supporting the development and configuration of SPM by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements.

This position allows you to work remotely from within the United States only. Qualified candidates will be in the U.S. in Eastern or Central time zones to support customer hours. U.S. Citizenship is a requirement.

Job Duties

* Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM).

* Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.

* Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.

* Partner with business stakeholders to gather requirements and translate them into actionable tasks.

* Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports.

* Leverage Analytics Designer and data streams for real-time portfolio metrics.

* Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.

* Lead and participate in training sessions with peers, business users, and stakeholders.

* Author and update knowledge articles, user guides, and how-to documentation on SPM best practices.

* Diagnose and resolve issues in automated flows and custom code; perform regression testing.

* Monitor system performance and apply optimizations-indexing, caching strategies, or script improvements-to reduce load times.

* Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.

* Collaborate with the business to define and optimize the intake process for ideas and demands into SPM.

* Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.

* Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

Qualifications:

Required Qualifications and Skills:

• U.S. Citizenship
• Active Public Trust or higher clearance
• 3+ years of hands-on experience as a Service Now Developer using SPM
• Strong proficiency in Angular
  
  JS, JavaScript, HTML, and CSS
• Ability to work independently in a remote team environment
• Service Now CSA (Certified System Administrator)
• Service Now CAD (Certified Application Developer)
• Extremely well-developed organizational, time management, and analytical skills
• Strong attention to detail, documentation, communication skills

Preferred Qualifications & Skills:

• Experience in Agile/Scrum environments
• Demonstrated enthusiasm for professional development within the Service Now ecosystem
• ITIL v3 or ITIL v4