Support Services Analyst

We are seeking a Support Services Analyst in our Broomfield, CO or Brooklyn Park, MN location. Quantinuum believes employees work better in close proximity, but this role may offer remote work up to 2 days per week with approvals.

About the Role: The Support Services Analyst is a key contributor to delivery of high‑quality, end‑to‑end IT support across Quantinuum’s global workforce. Bridging first‑line responsiveness with deeper second‑line technical troubleshooting, this hands‑on role combines technical expertise with a customer‑centric mindset to ensure seamless issue resolution. Focused on triage, issue ownership, and knowledge management, the analyst works across IT, Engineering, Enterprise Applications, and Information Security to support endpoints, workplace technologies, and collaboration tools while improving service delivery.

• Triage and respond to support requests and incidents submitted via email or Service Now, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure smooth onboarding and off‑boarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject‑matter expert in user access, software configuration, device management, and A/V troubleshooting for in‑office and hybrid setups.
• Manage incident lifecycle and ownership of requests from intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering and Enterprise Applications on escalated issues, root‑cause analysis, and service restoration.
• Own local inventory management through regular audits, IT procurement, and internal warehousing/stock rooms.
• Contribute to ITIL practices such as change, problem, and incident processes, focusing on the overall customer experience.
• Participate in hardware lifecycle management including asset tracking, imaging, deployment, and returns.
• Maintain and support A/V systems in collaboration rooms and shared spaces, ensuring seamless meetings and presentations.
• Support IT initiatives and projects including software rollouts, system migrations, and compliance activities.

• High School Diploma or GED.
• Minimum 2+ years of IT support experience across first‑ and second‑line responsibilities, ideally in a global or fast‑paced environment.
• Certification in at least one of the following:
  CompTIA, Microsoft, or Service Now.
• Must be a U.S. person (U.S. citizen, permanent resident, green card holder, refugee, asylum seeker).
• Must not be a PRC or Russian national unless also a U.S. citizen, due to national security requirements.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience troubleshooting Windows, Linux, and macOS environments with modern endpoint management (e.g., Intune, JAMF).
• Experience in a Service‑focused environment or Service Now‑based ITSM.
• Exposure to enterprise identity systems such as Azure AD or Google Workspace Admin.
• Customer‑facing IT experience, preferably with VIP or executive support.
• Excellent communication and interpersonal skills, translating technical topics to non‑technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• Customer‑first mindset and desire to improve IT support experience.

Compensation: $88,000 – $110,000 annually (actual compensation may vary).

Benefits:

• Competitive salary and innovative, game‑changing work.
• Flexible work schedule.
• Employer‑subsidized health, dental, and vision insurance.
• 401(k) match, student loan repayment benefit.
• Equity and 401(k) retirement savings plan.
• 12 paid holidays, generous vacation, and sick time.
• Paid parental leave.
• Employee discounts.

Quantinuum is the world leader in quantum computing. Our quantum systems deliver the highest performance across industry benchmarks. With over 650 employees, including 400+ scientists and engineers, we are driving the quantum computing revolution.

Quantinuum is an equal‑opportunity employer. You will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Workplace discrimination is illegal.