Senior Technical Program Manager Austin, Texas

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.

Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

The highly organized and goal-oriented Senior Technical Program Manager (you!) will help drive collaboration for cross-functional project teams and manage detailed plans to ensure efficient and effective delivery. You will follow proven project management methodologies (project plans, RAID logs, communications plans…) that will help the development teams achieve their objectives. You will work closely alongside engineering managers, developers, product managers, designers, and other key business partners.

In this role, you will report to the Senior Manager of Technical Program Management, a function within our engineering organization. This is a highly valued team of professionals that supports the most critical cross-functional projects for the department. The team has strong interpersonal connections, providing individuals with an internal network for knowledge sharing within the job family.

• Plan, schedule, and ensure execution of project tasks, milestones, and deliverables related to the platform initiatives
• Create and maintain project management artifacts, including (but not limited to): communication plans, risk logs, decision logs, escalation procedures, project schedules, scope statements, high-level and detailed business requirements, and technical specification documents
• Fully own the project management life cycle:
  Plan, schedule, and ensure execution of project tasks, milestones, and deliverables
• Identify blockers and risks early, working to resolve or escalate when appropriate
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements

• Partner with engineers, designers, product managers, data team, and business partners to plan and execute highly cross-functional programs
• Facilitate cross-functional meetings and drive alignment on dependencies, and manage towards the shared objectives
• Provide transparent, holistic, and consistent communication adapted as needed for stakeholders in multiple disciplines and levels across our global offices

• Technical Design & Dependency Mapping: Ability to lead technical design reviews and proactively identify integration risks, data flow bottlenecks, or infrastructure dependencies across complex systems.
• Systems Observability & Triage: Hands-on experience using monitoring and logging tools (e.g., Datadog, Splunk, New Relic) to assist teams in triaging production issues and facilitating high-quality technical post-mortems.
• API & Data Literacy: Comfortable exploring API documentation (Swagger/Postman) and using basic SQL to extract data for project validation, ensuring technical requirements align with actual system behavior.
• Workflow Configuration & Automation: Practical experience configuring Jira project workflows, custom fields, and basic automation rules to eliminate manual status chasing and improve team velocity.
• Custom Reporting & JQL: Proficiency in JQL (Jira Query Language) to build customized filters and dashboards that provide stakeholders with real-time visibility into sprint health, blockers, and delivery timelines.
• Dependency Visualization: Skilled in using Jira (including tools like Advanced Roadmaps or structure plugins) to map cross-team links, visualize the critical path, and manage capacity planning across multiple work streams.

• 5+ years of Project Management experience, including analysis, project management, process management, program management, people management, vendor management, and client management
• Experience working with technical teams
• Experience successfully managing large-scale initiatives
• Smartsheet experience is a plus

This role is (Use the "Apply for this Job" box below). you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration on some days of the week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work…