Field Support Representative-Diagnostics Baton Rouge, LA

Overview

Field Support Representative - Diagnostics, Baton Rouge, LA

Full Time
•

Start Date:

Immediate
• Expiry Date: 24 Mar, 26

Experience:

2 year(s) or above
• Remote:
Yes
• Telecommute:
Yes
• Sponsor Visa:
No

• 3+ years experience working in a veterinary practice or applicable work experience with familiarity of IDEXX products.
• Ability to build relationships with all personalities.
• Effective communication and collaboration with customers, management, and peers.
• Ability to plan and prioritize work in a dynamic environment; make quality, timely decisions.
• Strong listening skills to discover customer needs and adapt approaches accordingly.
• Comfort with learning and using technology (computers, tablets, Smartphones); computer networking experience is a plus.
• Valid Driver’s License and clean driving record; willingness to travel within designated territory and beyond as needed.
• Fluency in English.

• Install and train clinic staff on IDEXX Analyzers (Pro Cyte, Catalyst One, Sedi Vue, InVue) and provide onsite technical support.
• Manage customer accounts and develop strategies to maintain relationships through education and customer-centric solutions.
• Travel to customer sites, adjust schedules as needed for events and emergency visits, and collaborate with internal teams to support customers.

You will work as part of a field-based team from a home office, planning and strategizing customer visits to be IDEXX ambassadors and trusted advisors. The role emphasizes relationship-building, ongoing professional development, and growth through training programs. Expect varied days with opportunities to visit diverse towns and places.

Hourly rates targeting: $27.00 per hour plus eligibility for annual cash bonuses. Benefits Day-One, on-the-job training, and career advancement opportunities. Additional benefits include financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and more.

Physical Demands and Work Environment:
Regular standing and sitting, reaching, handling tools, occasional climbing/bending, lifting up to 60 pounds, and required vision/hearing capabilities. Weekend hours and overtime may be required. Overnight travel and international travel possible.

IDEXX is an equal opportunity employer. We encourage applicants from diverse backgrounds including women, people of color, LGBTQ+ individuals, individuals with disabilities, veterans, and others. See original posting for full details and any location-specific requirements.

Responsibilities (concise):
As a Field Support Representative, install and train clinic staff on IDEXX Analyzers and provide onsite technical support; manage customer accounts and develop strategies to maintain relationships through education and customer-centric solutions.