GeoComputing - Client Lead; Denver

Overview

Client Lead
- Support Specialist

• Client relationship lead
• Manage technical issues and requests using a ticketing system
• Provide support for core infrastructure and desktop technologies
• Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure
• Lead major incident and problem management response tasks and identifying risks to the technical infrastructure
• Manage data center infrastructure remediation/expansion activities
• Project Manager and lead small operational projects
• Security and patch management

• 8+ years  experience with Windows/Linux Platforms (More experience with Windows in preferred)
• 5+ years providing onsite support
• 5+ years  experience with Virtual environments

• Ability to troubleshoot and resolve issues related to hardware, software or networking
• Knowledge of cloud-based solutions around compute, storage and network
• Experience working with PCoIP technologies such as RGS, TGX and Leostream
• Experience with VMWare and/or virtual server environment administration
• Experience with Virtual Desktop Infrastructure (VDI) implementation and support
• Storage configuration and management (monitoring, allocating and troubleshooting)
• Experience with Zabbix or similar monitoring/alerting solutions
• Extensive knowledge of Windows OS and application security vulnerability remediation
• Creation and maintenance of detailed documentation
• Experience installing, supporting, and configuration of virtual systems and associated networking
• Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems
• Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities
• Working knowledge of networking equipment and concepts
• Excellent communication skills (Verbal and Written)
• Strong team and interpersonal skills
• Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations.

• Experience in network configuration
• Experience supporting Oil & Gas Technical Infrastructure
• Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing)
• Experience packaging applications using PDQ
• Experience with maintenance and support of Appsense

Note: This is a hybrid position (home office and onsite)