IT Specialist

Position Overview

We are looking for innovative people to challenge current thinking, explore alternative ways to view and solve problems, and achieve results. This role is for you if you are passionate about creating solutions, crave customer interaction, excited by seeing real people use what you've built, and have a desire to make a difference every day.

IT Specialist

This position will be at Shaw’s corporate headquarters located in Dalton, GA but is eligible for remote working three days a week after a training period.

• The Specialist investigates current methods and uses knowledge of any tools in use at Shaw to automate and streamline processes.
• As work progresses on each aspect of the Specialist’s work, the Specialist must coordinate with others to ensure that any changes will function as predicted and is reasonable for Shaw to use.
• From time‑to‑time, Specialists may prepare or conduct reviews of current processes to ensure compliance and expected operational quality.
• When presented with tasks, Specialists review the alternatives to recommend an optimal course of action. For some choices, the Specialist may make an independent selection from the available options.
• As the Specialist completes their work, it is also necessary to complete any tickets, tasks, or changes in the work tracking system.
• Wherever possible, Specialists will test process revisions either off‑line or in limited scope prior to making full changes to the processes.
• Specialists will train other peers either through on‑the‑job experience or through media such as written or recorded material so they may successfully perform process duties.
• Adjust settings of software, hardware and other assets in accordance with documented configuration specifications in order to maintain equipment in an operating state.
• Drive customer satisfaction and productivity through creative solutions.

• Build Trusting Relationships
• Innovate
• Influence Others
• Execute Action Plan
• Learn Continuously

• A minimum of an Associates Degree or 2 years of related work experience.
• The skill to practice good judgment and discretion in handling and sharing sensitive information.
• The knowledge to exhibit good verbal/written communication skills.
• Ability to establish and maintain effective working relationships with associates, supervisors, other departments, and customers.

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.