Manager, Services

Pay Range

USD $ - USD $ /Yr.

10.00 - Manager, Clinical Mgr, Pharm Supvr, CAE, Sr CAE I

M-F 8am-5pm

ATTENTION:
Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Due to growth, we are adding a Manager, Applications Services to our team! The Manager, Applications Services provides support leadership, planning, prioritization, scheduling, reporting, and effective execution of application maintenance, support, and/or development services for our third-party suite of tools. The Manager maintains strong business relationships, responds to both critical and routine application requests, and coordinates with product vendors as required.

The Manager also leads and drives escalated production incident and problem management processes within the team. Is this you? Find out more below!

• Managing and supporting a team Application Administrators
• Lead and support team by ensuring alignment with business goals and technical standards.
• Mentor team members through regular coaching, training opportunities, and performance evaluations.
• Monitor team productivity and quality; provide performance insights and feedback reports to senior leadership.
• Collaborate with stakeholders to understand requirements and ensure timely delivery of development solutions.
• Oversee production support and manage incident resolution in accordance with established SLAs.
• Lead the team in maintaining detailed and up-to-date documentation of issues, resolutions of the solution procedure.
• Lead the team in maintaining and updating application configurations, including user security, to meet business requirements.
• Guide the team in maintaining comprehensive documentation for codebases, issue resolution, and development procedures.
• Manage and prioritize service requests, enhancements, and bug fixes to support product stability and growth.
• Communicate planned and unplanned outages in a timely manner.
• Plan and execute regular codebase maintenance and refactoring to ensure system health.
• Prepare and present operational dashboards and KPIs to track team performance and delivery metrics.
• Coordinate cross-functional projects and ensure smooth collaboration between development and support teams.
• Contribute to annual budgeting and resource planning for development initiatives.
• Conduct annual BCDR exercises to ensure system support documentation is current and recovery processes are optimized.
• Provide after-hours and on-call support as needed for critical deployments and incidents.
• Other duties as assigned

• Bachelor's degree in Computer Science or a related field, or equivalent work experience in application and server administration required.
• 6-8 years of experience managing production support for mission critical IT applications required.
• 2+ years of leading or mentoring a technical support team required.
• Experience in developing support strategies to scale existing teams and meet growing business needs required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.
• #LI-Remote

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

Navitus – Putting People First in Pharmacy – Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Remote, US