Helpdesk Technician

Summary

UAS IT Services is seeking a strong communicator with a passion for delivering exceptional customer service in a supportive, fast‑paced environment. This role is ideal for someone who enjoys continuous learning and takes pride in helping others grow their technical skills. The position includes evening and weekend shifts and offers the opportunity to be part of a positive, collaborative team.

This position serves as a key member of the UAS IT Services team, offering assistance with computer systems, network access, and a wide range of campus technologies. The Helpdesk Technician helps the university community solve problems, learn new tools, and stay connected. IT Services is a supportive, user‑focused department committed to strong communication, positive customer experiences, and continuous learning. To thrive in this role, candidates should bring strong customer service skills and the ability to communicate technical information clearly to users with varying levels of experience.

Success in this position comes from being comfortable troubleshooting computer systems, operating systems, and network connectivity issues, as well as maintaining patience and professionalism in a fast‑paced support environment. Applicants who have experience with a variety of personal computers and technical tools, and who enjoy helping others learn and solve problems, will excel in this position.

The University of Alaska Southeast (UAS) is located in the traditional territory of the Lingít, Haida, and Tsimshian peoples, a majestic array of islands, channels, fjords, coastal mountains, icefields, and glaciers. On our three campuses, students have opportunities for field study, research, creative production, and internships in the Tongass National Forest, in marine and freshwater environments, with local businesses, and within tribal, federal, and state governmental entities.

The university is also proud to be the home of Alaska Native Studies, which includes the languages, culture, and art of the Indigenous Peoples of Southeast Alaska.

The Helpdesk Technician is dedicated to fostering a safe, supportive, and open environment at the University of Alaska Southeast. We prioritize equitable access to resources and opportunities for all individuals to reach their full potential, recognizing the importance of cultural safety and belonging for present and future success.

Juneau, an epicenter for Northwest Coast Arts, and our state capital, provides ample opportunities for student internships within Alaska’s legislature, study within our temperate rainforests, and artistic and craft production in wool, ceramics, and carving. Juneau also offers exceptional opportunities for immersive experiences in the natural sciences, including Marine Biology, Environmental science, and Outdoor Studies.

Associates degree and 1 year experience in a relevant field (i.e. Information Technology or related field), OR an equivalent combination of training and experience.

This position is located on the University of Alaska Southeast campus in Juneau. This is a full‑time, non‑exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

The search committee will begin reviewing applications immediately. Applications will be reviewed on a rolling basis until a successful candidate is identified.

The University of Alaska (UA) reserves the right to require employees to work on‑site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University’s discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

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