Senior IT Manager

What is VBG

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard‑earned benefits. With more than 250 team members nationwide, VBG has helped over 55,000 Veterans and remains dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

We are looking for a Senior IT Manager to lead VBG’s core technology operations, spanning network and security operations, helpdesk services, systems administration, and Dev Ops. The role ensures the availability, security, and reliability of our predominantly SaaS‑based business ecosystem while driving operational excellence and cost‑effectiveness. Working closely with the Director of IT, you will define and execute a strategic multi‑year technology roadmap, champion AI‑driven automation, foster a culture of continuous improvement, and translate strategic initiatives into actionable plans and flawless execution.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Collaborate with the Director of IT to define and execute a multi‑year technology roadmap focused on SaaS reliability, scalability, and cost efficiency.
• Establish strategic milestones, Fin Ops targets, budget forecasts, and success metrics aligned with business goals.

• Directly lead and mentor teams across Network & Security, Helpdesk, Systems Administration, and Dev Ops.
• Conduct regular 1:1s, performance reviews, and career path planning; foster cross‑training and build organizational bench strength.
• Identify training needs and support pursuit of relevant certifications to promote professional growth and accountability.

• Ensure 99.9% uptime for all production systems, including SaaS platforms, networks, servers, and supporting infrastructure.
• Oversee SLA compliance for helpdesk and support operations; leverage AI‑powered tools to enhance responsiveness and efficiency.
• Implement proactive monitoring, AI Ops practices, post‑mortems, and root‑cause analyses to drive continuous improvement and automation.

• Own the execution of security operations, including SIEM monitoring, IAM, vulnerability management, and zero‑trust architecture.
• Collaborate with Security teams on audits, pen tests, and remediation to maintain compliance.
• Maintain and test incident response and disaster recovery playbooks to ensure readiness and compliance.

• Develop and manage cloud resources and infrastructure supporting SaaS applications with a focus on performance, scalability, and cost control.
• Apply Fin Ops best practices to balance optimization and budget adherence across cloud services and platforms.

• Enhance digital employee experience through endpoint monitoring, modern endpoint management, and secure remote access.
• Ensure seamless and secure remote work environments through zero‑trust access design and tooling.

• Oversee the creation, maintenance, and enforcement of SOPs, runbooks, and architecture documentation.
• Ensure all IT and security policies are clear, current, enforced, and regularly reviewed.

• Develop and manage annual budgets across all functions, including spend on hardware, software, cloud services, and SaaS contracts.
• Negotiate SLAs, renewals, and contracts with vendors, MSPs, and service providers to ensure value and performance.

• Own and test disaster recovery and continuity plans for all critical SaaS and infrastructure systems.
• Lead quarterly tabletop exercises to validate RTO (Recovery Time Objective) and RPO (Recovery Point Objective) compliance.

• 10+ years in enterprise IT, including at least 5 years in leadership roles managing multiple technical functions…