Senior Technical Support Engineer | Seattle Metro Area - Washington Remote

Seattle Metro Area - Washington - USA (Remote)

Full time

Posted 1 Day ago

R02881

NOTE:

Working hours for this role are M-F, 10-7pm PST

As a Cohesity Senior Technical Support Engineer
, you will focus on supporting Cohesity customers to provide timely resolutions to technical issues. You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.

We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills.

• Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights to cover weekdays, weekends and holidays.
• Use available tools to investigate and troubleshoot technical issues.
• Recreate customer environments and problems to aid in troubleshooting/case resolution.
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues.
• Work closely with Cohesity engineering and account management teams.
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
• Provide the best experience possible for Cohesity customers.
• Manage workload to ensure that all customer issues are resolved in a timely manner.
• Assist in the development of comprehensive and reusable self‑service solutions for future incidents.
• Develop a knowledge base article.
• Determine and communicate recommendations on support readiness for new products and features.
• Provide feedback to improve product quality and functionality.
• Participate in process planning and make recommendations for improvements.

• BS degree in Computer Science, Computer Networking or related field with 4+ years of experience OR MS degree in Computer Science or related field with 2+ years of experience.
• 3+ years of professional experience working in a Storage, Networking and/or Virtualization environment.
• Strong understanding of Linux and administration experience across all working components.
• Good understanding of Linux debugging utilities, with emphasis on systemtap, tcpdump, ftrace, strace, wireshark, gdb and crash.
• Experience with remote file access protocols, including NFS, SMB (CIFS).
• Ability to analyze system diagnostics and clearly articulate the issue for the customer.
• Experience with storage‑related concepts, including virtualization and data protection (e.g. VMware, Comm Vault, Symantec, EMC, Net App).
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

$ - $

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws – this position has a starting pay range as listed above. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants.

Additionally, full‑time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Equal Employment Opportunity Employer (EEOE).

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited…