Technical Writer; Platform & Data Customer Support Remote

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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As a Technical Writer for Rippling's Platform and Data offerings, you'll create, maintain, and enhance help documentation and training material for our platform and data products. We're looking for a dynamic content creator who can communicate complex concepts clearly and succinctly, and turn those concepts into rich, effective deliverables.

In this role, you’ll be creating documentation for a wide range of audiences with varying degrees of technical aptitude. The ability to communicate complex technical concepts to both HR personas and technical software engineers is an important and must-have skill.

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings.
• Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service.
• Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI.
• Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
• Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises.
• Review success metrics across content delivery methods.
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts.

• 3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
• Demonstrated experience managing complex projects with various stakeholders in a fast-paced, ambiguous environment.
• Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
• Excellent writing and grammatical skills; content is clear, succinct, and logical.
• Grit; a sustained history of hard work and perseverance.
• Curiosity; a bias to constantly question, dig deeper, and learn.
• Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful.
• Nice to have:
• Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL).
• Experience with Business Intelligence and Analytics technologies.
• Proficient in SQL and relational database management systems (RDBMS).

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.

Rippling is an equal opportunity employer. We are committed to building a diverse and…