Lead, AI Product Management

Apply and help refine product principles and user experience standards within the team. Conduct market research, competitive analysis, and user research to inform product direction

Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction contribute to product positioning and support go-to-market strategies.
** Required Qualifications  Experience
*** 7+ years in product design, service design, UX/UI design, or product management roles
* Demonstrated experience designing AI/ML products and platforms in enterprise environments
* Proven track record of creating successful digital products from concept to launch
* Hands-on experience building design systems, frameworks, and reusable components
* Strong background in both consumer-facing and enterprise B2B product design
* Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
* Experience leading design for data-driven applications and analytics platforms
* Expert-level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, Fig Jam)
* Advanced proficiency in user experience (UX) design, user interface (UI) design, and interaction design
* Strong understanding of visual design principles, typography, color theory, and layout
* Experience with design thinking, human-centered design, and service design methodologies
* Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)
* Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers
* Understanding of accessibility standards (WCAG) and inclusive design practices
* Experience with data visualization and designing for complex data sets and analytics
* Deep understanding of AI/ML concepts and their implications for product design
* Experience with GenAI platforms (ChatGPT, Claude, Gemini) and prompt engineering
* Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications
* Understanding of conversational AI design patterns and natural language interfaces
* Knowledge of responsible AI principles, bias mitigation, and ethical AI design
* Understanding of API design and integration patterns for AI services
* Experience designing for uncertainty, model confidence, and AI explainability
* Strong user research skills including interviews, surveys, usability testing, and ethnographic studies
* Experience with quantitative and qualitative research methodologies
* Product strategy development including roadmap planning, feature prioritization, and backlog management
* Ability to synthesize complex information and translate insights into actionable product requirements
* Experience with agile methodologies and iterative design processes
* Ability to build business cases and ROI models for product investments
* Strong problem-solving skills with ability to balance innovation and execution
* Strong storytelling and presentation skills for communicating design vision
* Strong collaboration skills within and across immediate teams.
* Ability to give and receive constructive design feedback
* Awareness of industry trends, emerging technologies, and best practices in AI product design

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.  Satellite, cellular and microwave connection can be used only if approved by leadership.  Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.  

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.  Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
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