IT Service Desk Analyst

Act as the primary point of contact for the IM&T Service Desk, providing professional first-line technical support to clinical and administrative staff across all sites, including community satellite locations.

Deliver a responsive and high-quality service, efficiently logging, diagnosing, and resolving technical issues to minimize disruption to patient care and operational workflows.

Maintain a customer-focused approach, ensuring all queries are handled with a professional, helpful, and solution-oriented attitude.

Please note this role is based in Ascot and does not offer home working/Hybrid working.

Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust

Servicing requests for assistance from users in a pleasant and professional manner

Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.

Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

• NVQ level 3 or equivalent experience
• Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
• ITIL V2/V3 Foundation

• Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
• Experience of working in an IT Support environment
• Working knowledge of Windows 10, MS Office 365
• Experience of diagnosing PC hardware, operating systems and applications software problems/issues
• Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
• Working knowledge of Incident logging and call handling systems.

• The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
• Team player - proven ability to work co-operatively as part of a team
• Good administrative and organisational skills
• Efficient and conscientious record keeper
• Ability to work unsupervised
• Able to work calmly under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,860 to £31,671 a yearper annum incl HCAS