Application Analyst III, Epic Professional Billing; remote

Overview

We’re delighted you’re considering joining us!

At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and the “Healthiest Places to Work in the Bay Area.” Joining our team is a great choice for your professional career and personal satisfaction.

At Hill Physicians, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome all that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities.

We do it because it’s right!

Under the leadership of the Applications Manager, the Application Analyst’s primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization’s policies, procedures, and business operations.

He/she will perform workflow analysis, data collection and report issues associated with the software. The Analyst will serve as a liaison between the team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions, providing software product function, design, and build/configure expertise needed for successful product implementation, and guiding workflow design, build/configure and testing of the system.

The role requires complex problem solving, process ownership, proactive auditing, and communication across all stakeholders to ensure efficient implementation and continuous improvement.

The Epic Professional Billing application analyst reporting to the manager of application implementations specializes in back‑office billing and claims adjudication workflows within Hill Chart. Responsibilities include charge entry, charge coding and edits, claim form set‑up and clearinghouse connection, claim edits, patient follow‑up and statements, and bad debt workflows.

• Performs work that is complex and varied in nature.
• Solves complex problems by defining and discerning key aspects of the problem.
• Builds new perspectives on existing solutions and recommends new procedures and processes to achieve results.
• Understands the why behind the question.
• Communicates build/configure or workflow improvements that solve the broader need.
• Acting as the primary support contact for the application's end‑users.
• Provides software product function, design, and build/configure expertise needed for successful product implementation.
• Identifies issues that arise in their application area as well as issues that affect other application teams and works to resolve them.
• Guides workflow design, build/configure and testing of the system, and analyzes other technical issues associated with software to ensure design and configuration meet patient care and business needs.
• Collaborates with the IS team members, vendors and customers to ensure that application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is current.
• Maintains regular communication with software representatives, business community, and end users to ensure the system meets the organization’s business needs regarding project deliverables and timeline.
• Develops an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated…