Remote IT Operations Lead: ITSM & Service Delivery

IT Operations Manager

Remote - US

About Intuitive Machines:

Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon.

Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.

About the Position:

Intuitive Machines is seeking an experienced IT Operations Manager to lead our IT Service Management (ITSM) operations. This role is responsible for managing our complete ITSM platform and ensuring rapid, efficient resolution of all IT service requests across the organization. .

Responsibilities:

• Oversee and manage the enterprise IT Service Management platform
• Lead triage, assignment, and resolution of all incoming IT service tickets and assign to members of team of IT personnel for fulfilment as necessary
• Manage hardware, software, peripheral, and network support requests
• Coordinate and execute small IT project work requests
• Ensure adherence to SLAs and maintain high customer satisfaction
• Drive continuous improvement in service delivery processes
• Manage vendor relationships and escalations as needed
• Provide reporting and metrics on IT operations performance

General Requirements:

• Must be a US Citizen or permanent resident
• Bachelor's degree in Information Technology, Computer Science, or related field (four additional years of experience may be substituted for a degree
• 7 years of IT operations experience, with at least 3 years in a people management role
• Experience with ITSM frameworks
• Experience with ITSM platforms (Service Now, Jira Service Management, or similar)

Preferred Qualifications:

• ITIL certification preferred
• Excellent problem-solving skills and ability to work under pressure
• Strong communication and stakeholder management abilities
• Experience in aerospace/manufacturing environment a plus

US EEO Statement:

Intuitive Machines is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.