Kira Deployment Specialist; REMOTE

The salary range for this position is $90,000 - $110,000 annually with a 35% bonus opportunity under the Sales Incentive Plan

Due to the frequent travel requirements of this role,
candidates must reside within a reasonable commute of a major international airport.

The KIRA Deployment Specialist is a hands-on, field-based expert responsible for the

successful installation, configuration, and ongoing support of Kärcher KIRA

autonomous cleaning robots at customer sites. You will serve as the primary technical

point of contact for clients during the pre-deployment, deployment, and initial

post-deployment phases, ensuring seamless integration of the autonomous cleaning

solution into the customer's operations. This role requires strong technical aptitude,

exceptional problem-solving skills, and the ability to train customers effectively on the

operation and maintenance of the KIRA robot fleet.

This is how you WOW:

• Deployment and Installation
  :
  Travel to customer locations to perform site assessments, install KIRA robots, and configure the autonomous cleaning plans
• KIRA Training: Conduct comprehensive training sessions for customer staff on KIRA operation, route mapping, maintenance, and troubleshooting.
• Customer Support: Provide expert technical support to customers during and after deployment, proactively identifying and resolving any issues related to KIRA performance, navigation, or software.
• Performance Monitoring: Monitor KIRA performance metrics via the KIRA web portal and app, generating cleaning reports, and providing analytical insights to both customers and internal teams.
• Troubleshooting and Maintenance: Perform hands-on hardware and software troubleshooting, including basic repairs and preventative maintenance tasks.
• Documentation and Feedback: Document all deployment activities, troubleshooting steps, and customer feedback. Communicate insights and potential product improvements to the engineering and product development teams.
• Internal
  
  Collaboration:
  
  Coordinate with internal teams, including sales, logistics, and technical support, to manage deployment schedules and resolve complex issues.
• Product Expertise: Maintain up-to-date knowledge of the KIRA product line, software updates, and autonomous cleaning best practices.
• Travel Management: Manage all travel logistics and expenses in compliance with company policies, which includes significant travel throughout the assigned territory.

It would be WOW if you would bring this in:

• 3+ years of experience in a customer-facing, field-based technical role, such as
• field service engineering, technical support, or robotics deployment.
• Demonstrated experience working with and troubleshooting complex hardware
• and software systems.
• Strong verbal and written communication skills with the ability to explain
• technical concepts clearly to non-technical users.
• Excellent problem-solving skills and a methodical approach to identifying and
• resolving issues.
• Self-motivated and comfortable working independently in a dynamic, fast-paced
• Proficiency with modern technology, software, and mobile applications.
• Willingness and ability to travel extensively.
• Hold a valid driver's license and passport.
• Experience with robotic deployments or industrial equipment is a plus.
• Bachelor's degree in Engineering, Technology, Business, or a related field.
• Background in technical training or customer onboarding.
• Familiarity with safety protocols and site readiness assessments.
• Experience using CRM and documentation tools
• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran

So:
Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care.

In the everyday and in the extraordinary. With WOW products and WOW services.

This could be your WOW-moment! Register for the Kärcher Job Alert. This way you will be notified by us via email about new jobs.

We believe that every WOW, huge or tiny, is extraordinary and unique – just like you are.