Cluster Lead; Remote

Overview

Provide L3 support for clients regarding Intune and Exchange-related issues. Maintain Intune policies and devices in line with evolving technologies. Manage and oversee both on premises and online Exchange environments. Collaborate with stakeholders to understand business requirements and implement appropriate solutions. Develop and maintain documentation for configurations processes and procedures. Provide technical support and guidance to end users and IT staff.

Stay updated on the latest developments and best practices in Exchange and Intune. Will be the technical SPOC interacting with the client and also with L15 teams and COE teams. Will be first escalation level for resolving operational incidents On-Call support is required on a rotation plan. Is able to give guidance to internal and external team members. Acting as functional and technical lead in her/his area of competence.

Functional management of team members in his/her area of competence. Is able to define Standard operating procedures in alignment with client to improve operational stability.

• Manage and maintain Exchange Server 2016/2020 architecture
• Administer Database Availability Groups (DAGs), lagged copies, quorum and site resiliency
• Maintain Client Access services Autodiscover, EWS, MAPI/HTTP, OWA
• Manage certificates: SAN certificates, SMTPTLS certificates, Auth certificates
• Monitor and troubleshoot transport, pipeline queues, agents and protocol logs
• Exchange Online (EXO) administration
• Manage mailboxes, shared mailboxes, groups, resource mailboxes, aliasing
• Configure and troubleshoot transport rules, mail flow, connectors, journaling and anti-spam/anti-phish policies
• Operate Purview features: retention labels, DLP policies, holds and compliance
• Administer Defender for O365:
  Safe Links, Safe Attachments
• Implement mailbox governance: auditing, eDiscovery (Standard/Advanced) workflows
• Deploy and maintain Hybrid Configuration (HCW) for coexistence
• Manage MRS Proxy, migration endpoints, OAuth and Free Busy federation
• Troubleshoot cross-premises mail flow, headers, hybrid auth and sync issues
• Maintain namespace, certificate, DNS and connector alignment across environments
• Security and email flow: inbound/outbound connectors, smart hosting, MX records and routing logic
• Implement and troubleshoot SPF, DKIM and DMARC
• Maintain TLS standards and secure mail transport to partners
• Troubleshoot NDRs (4xx/5xx), throttling, delivery issues and queue congestion
• Monitor anti-spam rules, spoofing incidents and transport agent behaviors
• Identity and authentication:
  Enroll Entra /AAD Connect or Cloud Sync
• Understand Conditional Access, MFA, OAuth scopes and Modern Authentication
• Troubleshoot directory sync issues, soft/hard match, proxy
  
  Address conflicts
• Client connectivity and user experience: support Outlook (Windows, Mac), Outlook on the web, Outlook Mobile and Active Sync clients
• Troubleshoot MAPI/HTTP, autodiscover loops, profile corruption and latency issues
• Resolve shared mailbox performance, delegate access issues and calendar inconsistencies
• Perform cutover, staged and hybrid migrations using MRS, batches and endpoints
• Migrate public folders, legacy archives, PST ingestion and mail routing changes
• Decommission legacy systems (Exchange 2010/2013) and prepare modernization paths
• Act as Tier-3/4 SME for major incidents and critical escalations
• Use protocol logging, message tracking, ExRCA, MFCMAPI and network tracing
• Perform RCAs for outages, client failures, data inconsistencies and performance issues
• Automation and scripting: develop and maintain Power Shell scripts for provisioning, reporting and configuration
• Automate migration tasks, mailbox lifecycle and compliance reporting
• Generate mailbox usage, transport logs and security policy audit reports
• Documentation governance: runbooks, SOPs, DR plans and hybrid reference architectures
• Maintain change records, rollback plans and design/operational documentation
• Ensure compliance with security baselines, audit requirements and best practices

• Strong knowledge of Microsoft Intune, Exchange On-premises and Online
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills