IT Systems Administrator III

Position Details

Division:
Finance and Administration

Department:
DoIT

Working Title:

Director of Enterprise Applications

Vacancy Type:
Exempt Professional Staff (EPS)

Min T/E Requirements:

• Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred)
• Minimum of two (2) years of experience in enterprise application management within higher education
• Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations
• Proficiency in Argos, Tableau, Power BI; previous experience with Web Focus and other reporting platforms used in higher education
• Strong understanding of data governance, system architecture, and integration best practices
• Excellent leadership, communication, and project management skills

FTE: 1

Recruitment Range:
Commensurate with Education and Experience

Anticipated Hiring Range:
Commensurate with Education and Experience

Position #: 3277

FLSA Status:
Exempt

Months per year: 12

Is this a grant funded position? No

Primary Purpose of Organization Unit:
Enterprise Applications is tasked with developing and implementing new applications being used by university personnel, as well as supporting the maintenance and administrative associated with such applications. It also works to develop integrations which move data into or out of any of these systems.

Primary Purpose of Position:
The Director of Enterprise Applications provides strategic and operational leadership for the institution's enterprise application systems. This role oversees the design, development, integration, and support of administrative and academic systems, with a primary focus on the Ellucian Banner ERP system (versions 8 or
9). The Director oversees and manages all aspects of the Ellucian Banner and Banner-related Enterprise Resource Planning applications used throughout the university. These support services include installation, configuration, programming, hosting, troubleshooting, technical testing, updates, integration, application administration, business systems analysis, process improvement, and reporting/intelligence. The Director provides technical leadership, planning, and guidance to a team of programmers, business systems, and business intelligence analysts to support the implementation or upgrade of applications and the design and development of new applications or interfaces.

In addition, the Director focuses on oversight and service to university clients to include second-and third-level support for staff members who are the principal subject-matter experts for enterprise applications.

Job Description:

REMOTE WORK PLAN & AGREEMENT ON FILE. POSITION APPROVED FOR REMOTE WORK.

• This position is located in North Carolina. This position is eligible for hybrid work environment, based on departmental and operational needs.
• This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with university's remote work policy.
• Additionally, employees should reside within a reasonable commuting distance of their assigned duty station and must work in North Carolina.

This is a supervisory-focused position which primarily ensures appropriate delegation and oversight of the tasks stated in the Org Unit purpose above. This includes both daily task review as well as involvement in ongoing EA-related projects.

• Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities.
• Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
• Manage integrations between Banner and third‑party systems used across campus by faculty, staff, and students.
• Oversee the development and delivery of reports using Argos, Tableau, and other reporting tools.
• Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
• Lead and assign development tasks to programmers supporting enterprise applications, ensuring coverage across technologies such as PHP, Bash scripting in Linux, JavaScript, C#, and Power Shell.
• Oversee and facilitate database support for developers, including guidance on SQL, SQL Server, and Oracle environments to ensure optimal performance and data integrity.
• Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities and staff expertise.
• Oversee a team of business systems analysts, developers, and business intelligence analysts in the Enterprise Applications Solutions unit, focusing on business analysis, process improvement, reporting, and ERP consulting services for the university's Enterprise Resource Planning (ERP) system, Ellucian Banner, and related applications.
• Lead the unit to serve as Banner subject matter experts responsible for HR/Payroll, Financial, and Student systems support…