Desktop Support Engineer

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.

Our client is an electronics manufacturer. They are looking for a Desktop Support Engineer to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidate must be able to commute onsite to San Francisco, CA.

Gated private parking lot available

Must have experience with Ubuntu, MacOS, and Windows

Candidates with a Home IT Lab preferred

Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services.

Continuous improvement is a key quality for the role.

• Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system related issues.
• New Hire Onboarding - new hire process from user creation to system configuration and deployment.
• Desktop support - Configure and troubleshoot macOS, Microsoft Windows and Ubuntu. Maintain macOS, Windows and Ubuntu deployment images and configuration.
• Develop, update, implement and maintain procedures and guides
• Responds to systems and services outages and other service-related activities
• Provides technical expertise and support to fellow staff throughout the company

• 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices
• Strong technical knowledge of and troubleshooting experience with macOS, Microsoft Windows, and Ubuntu
• Discipline to work remotely
• Effective verbal and written communications skills
• Strong desire to expand expertise and grow professionally within Infrastructure (Server, Network, etc.)
• Bonus:
  Experience with Python, Power Shell, Bash, Mikrotik, PXE, AWS, Atlassian

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

Red Oak Tech:
Quality | Talent | Integrity

Note:
Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.