Sr. Integration Business Analyst

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End Date:
March 31, 2026 (30+ days left to apply) job requisition :
R1705489

Job Title:

Sr. Integration Business Analyst

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

This position will report to the Program Management lead and will be primarily dedicated to gathering and documenting business requirements, liaising with operational and technical teams, and solution design. Other responsibilities will include resource demand estimation, scoping exercises, and process documentation. As a Sr. Business Analyst, you will have the opportunity to work independently as well as participate on enterprise projects and initiatives.

Job Responsibilities:

Operational Support
* Ensure project intake requests are updated and responded to in a timely manner.
* Provide support and guidance for internal users in IT and the business.
* Perform assessments and requirements gathering with various IT teams as tasked.
* Assess severity/priority of production issues, determine business impact, and communicate progress during resolution.

Project and Portfolio Management
* Collaborate with business partners at various levels to research and validate functional requirements, and to understand business needs and impact
* Create detailed functional designs and process flows, using Agile methodologies and tools
* Perform backlog maintenance through proper story prioritization
* Support the requirements gathering, execution and delivery for assigned projects.
* Adhere to QA Life Cycle by developing test plans and test scripts, documenting test results, reporting on results and managing UAT while coordinating testing with business partners.
* Partnering with the Project Managers and Business Partners to identify priorities, quickly respond to questions, and resolve items to meet team goals

Teamwork / Collaboration
* Willingness to work across multiple teams in an open and collaborative way to design holistic solutions in a fast-paced environment
* Identify and socialize opportunities to improve integration and support by working with internal teams, within and outside of the IT department.
* Actively participate and take personal ownership in your career development through self-assessments, mid-year and annual reviews, goal setting and performance management.

Job Qualifications:

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