Technical Integration Solutions Manager

TECHNICAL INTEGRATION SOLUTIONS MANAGER

Job Code: TISMGR

Reports To:

Director, Integrations

Base

Location:

AZ or CO

Work Status:
Virtual Office

Minimum Starting Monthly Range: $8,500

Hiring Range (Monthly Pay): $8,500 - $9,583

Full-time / Part-time:
Full-time

Exempt / Non-Exempt:
Exempt

Risk Designation:
Extremely High

The Technical Integration Solutions Manager will manage all technical aspects of highly visible, multifaceted projects under a well-defined project management methodology to meet the project goals and objectives. This role will be a subject matter expert in integration with a solutions-oriented approach, considers the big picture, thinks logically, and applies experience end-to-end and beyond to implement practicable and creative solutions. The Technical Integration Solutions Manager will ensure successful delivery of HIE services, products, and software.

This position is based in Phoenix Arizona;
Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyze interface specifications and HL7 messages/CCDA documents for implementation projects.
• Strategically collect, retain, and normalize meaningful data from Contexture participants for current and future use.
• Troubleshoot and manage technical issues during Data Analysis, Build, QA, UAT testing and postproduction support with participants and vendors.
• Ensure that solutions are aligned to customer needs and requirements.
• Lead the creation of the functional specification and system arrangement (equipment) within budget and on schedule, working with internal and external customers.
• Drive reliable and best practice technical solutions to complex problems during the implementation process.
• Analyze delivery systems requirements and build systems/interfaces on a variety of platforms to support HIE services and products.
• Customize delivery that is interoperable with diverse systems.
• Scope and define integration projects, including but not limited to:
  • Participate in integration discovery and scoping meetings with participants and their vendors
  • Document integration requirements and project deliverables for the sales team for incorporation into billable SOWs as needed
  • Interface with the Outreach team and the participant's vendor to coordinate key customer delivery activities
• Identify gaps between business requirements and technical design documents, ensuring products are scalable, supportable, and adequately reported/logged.
• Understand the project plan scope and communicate the need for technical resources for tasks or areas of responsibility.
• Lead technical discussions between community participants and vendors to establish network connectivity to HIE and configure software according to desired clinical workflows for hospitals, labs, payers, physician practices, and other participants.
• Troubleshoot with participants and vendors to identify and remediate gaps in interface specifications and clinical data during Data Analysis, Build, QA, UAT, and postproduction support.
• Identify, prioritize, direct, communicate and drive to resolution all technical issues and risks to mitigate negative impact to community satisfaction, schedule, and budget; support CORHIO Service Desk on post-production issues.
• Escalate critical issues having significant organizational or project impacts to leadership.
• Provide advocacy on project risk avoidance and mitigation.
• Establish and maintain client relationships with technical POCs. Communicate client feedback to leadership as appropriate.
• Facilitate and encourage participant commitment and collaboration to meet interface specification requirements and HIE Gold Standards to alleviate defects in future project phases and postproduction.
• Suggests, implements, and owns improvements and proactively addresses issues. Respond to inquiries in a timely manner.
• Participate in design, review and influence critical technology projects within scope of role and team.
• Provide technical consultant duties to internal teams, participants, and vendors on HL7 standards, patient identity best practices, interface requirements, quality measures, and information system workflow for healthcare organizations.
• Contribute to repeatable HIE implementation methodologies and artifacts.
• Contribute to knowledge management through templates, guides, and connectivity documents.
• Create repeatable implementation plans; propose standard changes to the Change Advisory Board when appropriate.
• Support other integration roles as needed.
• Partner with other solutions and technologies on integration and interaction…