Director, Global Connectivity Operations, Polyphonic

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Customer Management

Technical Customer Service

Professional

Santa Clara, California, United States of America

Johnson & Johnson's Family of Companies is recruiting for a Director, Global Connectivity Operations, Polyphonic, within our Robotics & Digital Solutions organization. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by‑case basis within the United States.

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We are seeking a Director, Connectivity Operations (Global) to own and scale the end-to-end connectivity operating model across our healthcare customers. This leader ensures secure, reliable, high-performing connectivity between devices, hospital networks, and cloud platforms—enabling safe, efficient clinical and operational workflows.

This role combines strong technical judgment with exceptional program leadership, executive communication, and operational rigor. The Director serves as a senior partner to hospital IT/Cybersecurity leaders and internal stakeholders, driving standardization, launch readiness, measurable performance, and repeatable execution across regions.

• Own the global connectivity operating model
• Establish clear decision rights, ownership boundaries, and escalation paths across Engineering, Service, and Commercial.
• Translate clinical and business needs into scalable connectivity requirements that enable consistent deployment and support worldwide.

• Produce concise, decision-oriented communications for senior executives and lead alignment to remove ambiguity.
• Represent the connectivity program in customer-facing governance; build credibility with hospital CIO/CISO/Network stakeholders.
• Run a global operating cadence and drive execution at pace.

• Own end-to-end connectivity reliability: monitoring/alerting standards, KPIs/targets, and performance reporting across regions.
• Lead incident response for high-impact issues coordinating internal teams, hospital IT, and vendors.
• Drive continuous improvement to reduce recurring issues and improve outcomes at scale.

• Provide design authority for hospital network integration and secure connectivity controls, ensuring solutions are field-ready and repeatable.
• Ensure secure integration into hospital identity/access and endpoint management frameworks and alignment with customer cybersecurity expectations.
• Enable field execution with clear requirements, readiness criteria, and practical guidance…