EUC Engineer; IT Remote
Singapore
Listed on 2026-03-01
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
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What
Where
Provide on-site L1/L2 Remote Support for all end-user hardware, including desktops, laptops, mobile devices, printers, MFDs, and VC equipment.
Support all specified software, including:
Microsoft Windows OS and M365 (Office, Teams, Teams Voice).
Specialized CAD/Engineering applications (Autodesk, Bentley, etc.).
Troubleshoot and resolve user incidents (hardware, software, connectivity) with a strong focus on achieving the 80% FCR target.
Fulfill service requests (e.g., new user setup, software installation, hardware moves) accurately and efficiently.
Meticulously log all incidents and requests in the ITSM tool (Manage Engine Service Desk Plus), ensuring all actions are tracked to meet P1/P2/P3 SLAs.
Perform automated software/patch deployment tasks as directed (via Manage Engine Endpoint Central).
Collaborate with the L2
Network/Security/Server teams for escalations.
Maintain a positive and professional demeanor, providing excellent customer service.
ResponsibilitiesDiploma in Information Technology or equivalent.
1 to 2 years of proven experience in a hands-on helpdesk desktop/EUC support role.
Technical proficiency in Microsoft Windows, Active Directory, and Microsoft 365 (including Teams Voice).
Experience supporting specialized software, preferably CAD/Engineering applications (Autodesk, Bentley).
Experience with ITSM ticketing systems (e.g., Service Desk Plus).
Familiarity with remote support tools and endpoint management software.
PreferredMicrosoft 365/Modern Desktop certifications (e.g., MD-102), ITIL Foundation
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