Service Lead - Reuters Imagen

We are seeking a highly skilled and experienced Live Video Services Technical Lead to take ownership of the delivery, support, and continuous improvement of our live video services covering sports and media use cases.

This role requires deep subject matter expertise, strong technical leadership, and a proactive approach to operational excellence in a fast-paced, high-availability environment.

As a Live Video Services Technical Lead at Reuters Imagen, you will be responsible for:

• Serve as the subject matter expert for live video services, ensuring robust, scalable, and high-performing systems.
• Provide technical direction and mentorship to cross-functional teams and stakeholders.
• Lead the design and implementation of solutions that enhance the supportability, reliability, and availability of live video services.

• Act as a change agent to drive continuous improvement in operational processes, procedures, and tooling.
• Define and enforce best practices for service monitoring, alerting, and incident response.
• Lead the technical recovery of production services during major incidents, ensuring rapid resolution and minimal impact.
• Conduct post-incident reviews and implement corrective actions to prevent recurrence.

• Provide technical input and analysis to support both short-term tactical decisions and long-term strategic planning.
• Collaborate with architecture and product teams to align service evolution with business goals.
• Architect and validate solutions that meet performance, scalability, and operational requirements.
• Conduct risk analysis and technical planning to ensure accurate and timely deployment of new services and updates.

To be our Live Video Services Technical Lead
, you will likely have:

• Proven experience in managing and supporting live video or broadcast production environments for sports.
• Strong understanding of video streaming protocols, encoding/transcoding workflows.
• Demonstrated ability to lead technical recovery during high-pressure incidents.
• Familiarity with observability tools (e.g., Grafana, Prometheus, Datadog) and incident management platforms (e.g., Pager Duty, Opsgenie).
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

#LI-FP3

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making…