Defense Personal Property Liaison; REMOTE

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a skilled Defense Personal Property Application Liaison to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust.
This is a remote position.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

This skilled DPS Application Liaison will bridge the gap between business stakeholders and technical teams at the customer contact center. The ideal candidate will support either DPS, Electronic Transportation Operational Personal Property Standards System (eTOPS), or milMove, and work with Government personnel to resolve application problems. The Liaison will familiarize themselves with current problems, upcoming changes, recurring problems, future plans, and scheduled outages, and provide end customers with the most accurate information.

• Generate reports to include routine system reports.
• Group incidents into the following areas: DPS Account Creation/Access, eTOPS, Mil Move, Functional Questions, Government Call Center Tier 2 support, etc.
• Notify the Government POCs to monitor high-priority incidents and provide updates on the status of high-priority incidents.
• Ensure that if numerous incidents are being opened regarding the same topic/issue, a problem is created, and all incidents are attached to keep a count of the number of times someone called in with the same issue.
• Review, research, and ensure complex customer incidents that require escalation meet the stated criteria.
• Provide system(s) checks on an approved schedule.
• Identify and correct specific problems with individual technical service representatives that could impact customer service.
• Ensure all technical service representatives have the appropriate training to provide a professional, quality, and knowledgeable response to the customer.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field preferred.
• 3+ years of experience in an application support, business analysis, or related role.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong understanding of business processes and how they relate to application functionality.
• Ability to translate business requirements into technical specifications.
• Experience with requirements gathering and documentation.
• Proficiency in creating user documentation and training materials.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities and stakeholders.
• Customer service orientation with a focus on user satisfaction.
• Adaptability to changing business needs and technology environments.
• Proficiency with Microsoft Office suite and collaboration tools.
• Attention to detail and strong organizational skills.

• Experience with specific Defense Personal Property System (DPS), Electronic Transportation Operational Personal Property Standards System (eTOPS), or Mil Move.
• Knowledge of IT service management frameworks (ITIL).
• Experience in government contracting environments.
• Background in software development or IT operations.
• Knowledge of database concepts and basic SQL.
• Experience with application lifecycle management tools.

• Ability to obtain a Public Trust

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

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