Support Engineer; Remote Global

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, Pay Pal, Spotify, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.

• Culture of
  slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

• Getting hands-on with real customer problems

• Respond to product and technical questions through our support platform (Plain)

• Debug issues by inspecting customer setups, including Git Hub repositories, MDX files, and internal deployment tools (Retool)

• Resolve the majority of support inquiries independently, escalating only when necessary

• Collaborate with our support lead to evolve processes and ensure consistency

• Help improve internal support tooling and workflows as we scale

• Experience in technical support at a software or developer tools company (or strong adjacent experience)

• Experience navigating remote work environments

• Comfortable navigating Git, Git Hub, Retool, MDX/Markdown, and IDEs

• Ability to read and understand code, troubleshoot bugs, and identify root causes

• Strong written communication skills with a friendly, professional tone

• Comfort using AI agents and improving training data for them

• Bonus Points:
  
  Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups

* Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.

• Competitive compensation and equity

• 20 days paid time off every year

• 401k or RRSP

• $420/mo. wellness stipend

• 100% coverage for Health, dental, vision

• Free Ubers to and from work

• Free lunch and dinners

• Annual team offsite (previously went to Alaska, Hawaii)