Implementation Manager Raleigh, North Carolina​/Remote

About Public Input

Public Input develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public.

Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs.

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps.

Public Input uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform.

Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Public Input is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society.

Public Input’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing.

That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company.

The SaaS Implementation Manager leads the end-to-end implementation of our SaaS platform for new customers, you will guide implementations from initial kickoff through successful go-live.

This role demands deep expertise in SaaS technologies and thorough knowledge of the Public Input platform, along with strong solutioning skills to address unique customer requirements using creative, out-of-the-box approaches. Your focus will be on delivering successful implementations and establishing a strong foundation for long-term customer success.

• Ensure Public Input and Customer align on project scope, goals, timelines, and expectations.
• Act as a trusted advisor, translating feature concepts into value for stakeholders.
• Provide hands‑on configuration, testing, and troubleshooting.
• Lead client training and knowledge transfer sessions.
• Create Standard Operating Procedure (SOP) documentation to facilitate user adoption.
• Collaborate with internal teams (e.g., sales, product, engineering, and customer success) to solve for technical and business issues and solutions.
• Manage multiple concurrent implementations.
• Ensure smooth transition to the Customer Success team to include a success plan for the first 6-12 months.
• Identify opportunities for process improvements and contribute to refining implementation methodologies.

Professional Qualifications

• 5+ years of experience in SaaS implementation / customer onboarding, or professional services roles within a SaaS company.
• Experience with configuration / customization for SaaS platforms.
• Technical aptitude including working knowledge of integrations (APIs, etc.). CSS experience is a plus.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and build strong client relationships.
• Experience in customer-facing roles.
• Familiarity with Gov Tech and Public Sector contracts.
• Basic Project Management skills

Personal Qualifications

• Ability to handle multiple projects in a fast-paced environment while maintaining attention to detail.
• Passion for customer success and driving adoption/retention.

This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan.

You may also be eligible for our equity…