Customer Solutions Engineer

Staff Customer Solutions Engineer (DACH)

At Plume, we believe that technology isn’t about moving faster, it’s about making life’s moments better. We’ve built the world’s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

Plume is seeking an experienced and highly motivated Staff Customer Solutions Engineer to join our dynamic team. As a key technical advisor, you will work directly with Internet Service Providers (ISPs), acting as the bridge between their business needs and our cutting‑edge solutions. You will play a crucial role in the sales process, from initial discovery to successful deployment, ensuring our partners achieve maximum value from our products.

• Technical Trusted Advisor:
  Engage with ISPs to deeply understand their technical and business requirements, and then effectively demonstrate how Plume’s solutions can meet and exceed those needs.
• Product Demos & Trials:
  Conduct compelling product demonstrations and manage complex proof‑of‑concept (PoC) and field trials, showcasing the tangible benefits of Plume’s technology.
• System Integration:
  Collaborate with our internal Customer Engineering, Product Management, and Operational teams to understand and deliver Plume’s solutions within a customer’s ecosystem, integrating into existing BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods.
• Sales Enablement:
  Work closely with the sales organization to drive revenue, achieve sales quotas, and contribute to the overall growth of the business.
• Presentations & Events:
  Prepare and deliver high‑impact presentations, including Quarterly Business Reviews (QBRs), and represent Plume at industry events and conferences.
• Product Development Input:
  Provide valuable feedback to our product and engineering teams based on customer requirements and market trends, helping to inform the development of new features and solutions.
• Technical Support:
  Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp‑ups, ensuring a smooth and successful customer journey.
• Industry Expertise:
  Continuously research and stay up-to-date on the latest industry standards and emerging technologies in networking, cloud architectures, and AI.

• Hands‑on Technical
  
  Experience:
  
  Strong experience in configuring and deploying software and hardware, including Wi‑Fi, networking equipment, and cloud services. A fundamental understanding of cloud architectures and AI principles is essential. Deep understanding and knowledge of Residential and SMB Gateways is a big plus.
• ISP SaaS
  
  Experience:
  
  Proven experience working with ISPs to deploy large‑scale SaaS network solutions to millions of endpoints.
• Communication &
  
  Collaboration:
  
  Track record of developing and maintaining professional, cooperative relationships with all levels of staff and customers.
• Networking & Cloud
  
  Certifications:
  
  Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
• Problem‑Solving:
  Excellent analytical and problem‑solving skills with the ability to troubleshoot complex technical issues in a fast‑paced environment.

• Experience:
  
  5+ years of related experience working with network, security, SaaS, and/or AI industries.
• Education:
  
  A BS/BA degree in a relevant field or equivalent work experience.
• Industry Knowledge:
  In‑depth industry knowledge and a strong understanding of SDN and wireless technologies, solutions, and product offerings are preferred.
• Communication
  
  Skills:
  
  Advanced written and oral communication skills.
• Travel:
  Ability to travel >70% of the time.

This is a remote position. Candidates must be based in Germany, Austria, or Switzerland and be fluent in both German and English.

As the creator of the only open, hardware‑independent, cloud‑controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the…