Program Manager, Digital Scheduling and Access; Epic Certified - Remote

Job Description

Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Cedars-Sinai placed in the top 20 on Newsweek’s “World's Best Smart Hospitals 2024” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.

The organization’s Healthtech excellence was acknowledged again, this time by the CHIME Digital Health Most Wired recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations, with strong performance in infrastructure, interoperability, and population health innovation.

What you will be doing:

The Digital Scheduling and Access Program Manager will oversee and provide strategic support to the EIS Cadence and MyChart teams, ensuring project oversight, prioritization, resource management, and data analysis. This role provides leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools.

You will lead the long-term digital scheduling and access program implementation and optimization plans, identify and mitigate risks with program stakeholders, and develop and maintain strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors. You will monitor and report on project progress, providing regular updates to senior leadership. You should be comfortable working in a fast-paced, dynamic environment and adapt quickly to changing priorities.

The ideal candidate will have a strong background in healthcare operations and project management, with experience in digital scheduling and access tools and a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization.

• Oversee the implementation of the EIS digital scheduling tools across specialties.
• Assist the Cadence and MyChart teams with design decisions needed.
• Determine resource allocation and planning needs.
• Create project documentation tools to support the work.
• Maintain tasks and milestones according to the project timelines.
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned.
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned.
• Oversee the post-live specialty check-ins required for both MyChart and Cadence.
• Be the point person for Cadence and MyChart scheduling-related escalations.
• Identify and mitigate risks that could impact program success.
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff.
• Assist with driving standardization of scheduling workflows across all clinics.
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed.
• Create project requests and track optimization requests.
• Participate in all scheduling-related meetings to maintain continuity and support decision-making.
• Deliver regular status updates at key leadership meetings.
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and report findings to leadership.
• Develop a toolkit for managing and tracking the digital scheduling tools implemented.
• Manage Cadence and MyChart risks and post go-live support.
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership.

Relocation/Remote work: Prefer someone living locally or willing to relocate to LA area, but Approved Remote States:
Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas.

Experience Requirements:

Five (5) plus years’ experience in portfolio, program, and/or project management with a track record of successful full life cycle information technology implementation projects, including execution to time and budget.

Healthcare IT portfolio or program management experience with the ability to manage large-scale IT systems implementations is preferred.

Epic, or other supporting software certified in relevant modules is required.

Related work experience in clinic/outpatient healthcare setting, and/or clinic call center is preferred.

Educational/Certification Requirements:

High School Diploma/GED.

Bachelor’s degree in Healthcare, Management, Business or related field preferred.

Epic Certification in one or more of the following modules:
Cadence, MyChart, Referrals, and/or Ambulatory.