IT Utility Analyst- Per Diem; Remote

Under the direction of the Director of IT Infrastructure or designee, the IT Utility Analyst is responsible for the review, validation, and management of Information technology and telecommunications utility vendor services to ensure accurate billing, contract compliance, and cost control. This role serves as the subject-matter expert for telecom and IT-related invoices and vendor interactions, providing analytical oversight of billing, service inventory, and vendor performance before invoices are approved for payment.

The IT Utility Analyst partners closely with IT, Finance, and Accounts Payable to identify discrepancies, resolve billing issues, and improve vendor management processes, ensuring the organization only pays for valid and active services while making sure that crucial IT and telecom services are not interrupted due to missed payments.

• Review and analyze IT, telecommunications and related utility invoices (voice, data, circuits, mobile, internet, cloud connectivity) for accuracy, contract compliance, and service validity.
• Validate billing against contracts, rate cards, service inventories, circuit IDs, phone numbers, locations, and billing periods.
• Identify, investigate, and resolve billing discrepancies including overcharges, duplicates, inactive services, and incorrect rates prior to invoice payment.
• Serve as the primary point of contact for vendors, managing inquiries, escalations, disputes, and follow-up with large utility-style providers.
• Maintain and reconcile service inventory to ensure billed services align with active services and business needs.
• Partner with IT, Finance, and Accounts Payable to support invoice approvals and ensure appropriate controls are in place prior to payment.
• Analyze spend trends and identify opportunities for cost optimization, service consolidation, or contract improvements.
• Support contract renewals and vendor negotiations by providing billing history, usage analysis, and issue tracking.
• Assist with the development and implementation of improved processes for telecom vendor management, invoice review, and documentation.
• Document vendor issues, resolutions, and recurring billing concerns to support audit readiness and operational continuity.

• Bachelors degree in Business, Information Technology, Finance, or a related field, or equivalent combination of education and experience.
• 2–4 years of experience in IT or telecom expense management, IT vendor management, utilities, or a related analytical role.
• Experience reviewing and reconciling complex vendor invoices and contracts.
• Strong analytical and problem-solving skills, with the ability to identify patterns, discrepancies, and process gaps.
• Ability to work independently with minimal supervision and exercise judgment in vendor interactions and issue resolution.

• Experience working with IT and telecom carriers, utilities, or large enterprise vendors.
• Familiarity with telecom services, circuits, mobile services, or enterprise connectivity.
• Experience partnering with Finance or Accounts Payable to support invoice approval workflows.
• Experience in healthcare, higher education, or other complex enterprise environments

The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.