Project Manager - ServiceNow

Guidacent is a boutique business and technology consulting firm that fosters an enterprising, entrepreneurial environment. Our employees experience a flat organizational structure with access to constant learning -- where one’s career path isn’t set in stone, and there is the potential for unlimited growth.

With offices in Seattle and Atlanta, our firm is composed of creative problem solvers who are passionate about their clients and their work. We are a close knit group of versatile consultants who thrive on a variety of challenges and a flexible, collaborative culture.

Our clients rely on Guidacent as a partner they can trust to deliver mission-critical services and value to their business. Are you ready to join a firm that is building a reputation of industry expertise and delivering the best client experience in the industry?

Guidacent is seeking an experienced Project Manager to lead complex Service Now implementation and migration initiatives for our enterprise clients. The ideal candidate has a deep understanding of Service Now platforms, proven experience delivering enterprise-scale projects, and excels at managing cross-functional teams and stakeholders in a fast-paced, client-facing environment.

• Lead the end-to-end project lifecycle for Service Now implementations or migrations, including scoping, planning, execution, risk management, and delivery.
• Develop and maintain comprehensive project plans, timelines, and resource allocations.
• Act as the primary point of contact between client stakeholders, technical teams, and vendors.
• Drive project governance activities including status reporting, budget tracking, and change management.
• Facilitate workshops, stakeholder meetings, and requirement gathering sessions.
• Ensure alignment of Service Now solutions with business objectives and operational readiness.
• Identify project risks, develop mitigation strategies, and resolve issues as they arise.
• Monitor KPIs and success metrics to ensure delivery of expected business outcomes.

• 8+ years of experience in project management with a strong track record of delivering enterprise technology projects on time and within budget.
• 3+ years specifically managing Service Now implementation or migration projects, including ITSM, ITOM, HRSD, or custom applications.
• Strong understanding of ITIL processes and how they align with Service Now capabilities.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience working in a consulting or client-facing environment.
• Ability to work independently and thrive in a remote, collaborative team setting.

• PMP, CSM, or equivalent project management certification preferred.
• Service Now certifications (e.g., Service Now Certified System Administrator, Implementation Specialist)
• Experience in Agile or hybrid project delivery frameworks.
• Previous experience supporting clients in healthcare, retail, or logistics sectors.

• Work with experienced consultants on meaningful, high-visibility and high-impact projects.
• Flexible remote work culture.
• Collaborative environment focused on client success and personal growth.