Senior ServiceNow Developer; REMOTE

Koniag Technology & Innovation Solutions (KTIS), a Koniag Government Services company , is seeking a Senior Service Now Developer to support KTIS and our government customer with Service Now Customer Service Management (CSM) implementation to support a 24/7 contact center.
This is a remote role. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

Service Now Architect/Developer will lead and support new Service Now implementations for a federal help desk ticketing environment. This role requires both architectural leadership and hands‑on development, including platform design, configuration, and integration.

The ideal candidate has experience building Service Now environments from the ground up (greenfield deployments), defining platform standards, and guiding teams through implementation and adoption. Experience integrating Service Now with Amazon Connect or contact center platforms is highly desirable.

This individual will be energetic and committed to operational excellence and capable of supporting U.S. federal government programs across teams of varying sizes to achieve client objectives.

• Lead design and implementation of a new Service Now help desk/ticketing platform

• Define platform architecture, development standards, and governance practices

• Configure and deploy out-of-the-box and custom Service Now applications

• Design data models, workflows, and service catalog structures

• Establish role‑based access control and security model

• Develop and configure workflows, forms, business rules, and integrations

• Build and support scoped Service Now applications

• Configure ITSM/CSM modules and case management processes

• Implement automation and orchestration to improve operational efficiency

• Design and implement integrations between Service Now and external systems

• Support API‑based integrations and event‑driven architecture

• (Bonus) Integrate Service Now with Amazon Connect or contact center platforms

• Support platform operations, enhancements, and continuous improvement

• Participate in troubleshooting, root cause analysis, and performance tuning

• Assist in release management and deployment activities

• Bachelor’s degree

• 5+ years of Service Now development/architecture experience

• Experience implementing Service Now in a new deployment or major re‑implementation

• Strong experience with ITSM and/or CSM modules

• Experience designing workflows, automation, and service catalog structures

• Experience with systems integration (REST/SOAP APIs)

• Ability to obtain Public Trust clearance

• Service Now Certified System Administrator (CSA) or higher certification

• Experience with CSM, ITSM, ITAM, or Sec Ops modules

• Experience implementing role‑based access and enterprise authentication (SSO/MFA)

• Experience with
  Amazon Connect integration or contact center platforms

• Experience with Now Assist / AI capabilities

• Experience supporting federal or regulated environments

• Strong written and verbal communication skills

• Ability to collaborate with technical and non‑technical stakeholders

• Comfortable working in a fast‑paced, matrixed, client‑focused environment

• Ability to manage multiple priorities and drive consensus across teams

• Ability to obtain a Public Trust

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment…