Associate IT Technical Support Specialist

Overview

The Associate IT Technical Support Specialist is a customer-facing role responsible for assisting customers with technical issues related to computer hardware, applications, software, devices, and monitoring systems. The position involves taking phone calls, communicating through messaging platforms, diagnosing technical issues remotely, and meeting with customers in person to support the installation and troubleshooting of hardware or software.

Charlottesville, VA

Multiple shifts available

• Work is closely supervised.
• Work in a team-based environment with the ability to function with independent discretion.
• Provide systems support for end-user systems, remotely, in person, or by phone, including troubleshooting, diagnosing, resolving, and documenting issues.
• Maintain technical skills within the field of expertise, keeping abreast of developments in technology and solutions.
• Good problem‑solving and troubleshooting skills.
• Strong attention to detail and follow‑up; customer‑focused and results‑oriented attitude.
• Strong oral and written communication skills.
• Willingness to coordinate and work with others.
• Willingness to be on call and attend to technical issues outside of normal business hours.

• Bachelor’s Degree in Computer Science, MIS, or related field (preferred).
• Experience in lieu of Bachelor’s Degree.
• 0-2 years of relevant experience with a degree.
• 3 years of relevant experience without a degree.

• Prefer one or more Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals or Azure Administrator Associate).

• 0-2 years of relevant experience with a degree.
• 3 years of relevant experience without a degree.
• Good problem‑solving and troubleshooting skills.
• Strong attention-to-detail and follow‑up skills; customer‑focused and results‑oriented attitude.
• Strong oral and written communication skills.

• Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long‑Term, Short‑Term Disability, and Critical Illness plans.
• Life Insurance.
• 401(k)/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Reimbursement for certifications and free access to complete CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176‑bed facility featuring all patient‑friendly private rooms. The hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.

Sentara Health is an equal opportunity employer and prides itself on a diverse and inclusive workforce. Our mission is to improve health every day in a tobacco‑free environment.

For positions available for remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.