Consultant II

MRI Software is seeking a Functional Consultant to support implementations and software troubleshooting with our MRI Angus clients! A great fit would have high initiative, self-motivation, and enthusiasm, along with strong professionalism and customer satisfaction orientation!

Ideal candidates would be hybrid into our Cleveland OH office (3 days a week) or Toronto Canada office (2 days twice a month).

This position is responsible for implementing MRI’s Angus application and providing software consulting services for existing and new clients throughout North America. For someone with at least 2–3 years business experience, this role will allow the successful applicant to eventually develop their career into a subject matter expert on implementations, being central to leading discussions and recommendations. This role allows a degree of responsibility, and the successful applicant will be able to run projects from start to finish.

Additionally, this position will train clients on the use of MRI applications, with special attention on guiding clients to apply best practice.

The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology‑based solutions to business problems. This role will be a billable consultant, meaning you would track and bill your time, keeping metrics of utilization. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations.

Key areas of responsibility are:

• Manage the entire post‑sales process, from onboarding, training, adoption, and relationship building
• Ensure an exceptional experience for all clients and work to ensure product adoption and relationship growth
• Increase retention and revenue growth with health checks and top‑of‑class service
• Work with clients to gather their requirements and implement the system
• Advise clients on industry best practices
• Follow business documentation including training material
• Assist clients in configuration, testing, training, and launch
• Onboard new client implementation and delivery of a fully configured system
• Support in the management of the client and project timelines, risks, and actively resolve project‑related issues as they arise
• Train an individual client or a group of clients
• Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement client services
• Work with a varied number of clients in different specialized sectors
• Any other tasks as required

• Degree in IT, Business, Finance, Math’s, or Accounting is preferred
• Experience in business, knowledge of commercial real estate market, and SaaS would be advantageous
• Experience in implementing Windows Server based web application would be advantageous
• Experience working with Microsoft SQL Server and SQL query language at a basic level
• Effective communication skills
• Ability to reason logically and provide innovative solutions
• Strong verbal and written communication skills
• Good problem‑solving skills and tenacity to resolve them
• Good understanding of software implementation methodology
• Confident with training or training delivery
• Competency in Excel, Word, Power Point

• Join our employee‑led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work‑life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for…