Software Customer Service Manager - Midwest Region - US Remote
Remote / Online - Candidates ideally in
Schiller Park, Cook County, Illinois, 60176, USA
Listed on 2026-02-28
Schiller Park, Cook County, Illinois, 60176, USA
Listing for:
Motorola Solutions
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, IT Support, IT Project Manager
Job Description & How to Apply Below
Employer Industry: Public Safety Technology
Why consider this job opportunity- Salary up to $100,000
- Incentive bonus plans available
- Comprehensive medical, dental, and vision benefits
- 401K with company match and employee stock purchase plan
- Generous paid time off packages and 10 paid holidays
- Opportunity to work remotely with a focus on a collaborative team environment
- Manage customer service contracts and relationships for Command Center Software on a day-to-day basis
- Collaborate with various teams to ensure effective service execution and resource deployment
- Oversee the processing and implementation of technical changes, including new cloud releases
- Maintain awareness of complex service matters and report on technical performance
- Build value-added relationships to become a trusted technical advisor to customers
- High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum 5 years of experience in Command Center Software, Mobile Video Deployment, or Managed & Support Services
- Ability to obtain a background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Proficiency in Agile project management and familiarity with software deployment methodologies
- Experience in Engineering, Sales/Presales, or CMSO roles
- Strong problem-solving skills and ability to explain technical issues clearly
- Demonstrated commitment to delivering high-quality end-to-end solutions
- Excellent communication and coordination skills
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