Technical Support Specialist

Overview

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work brings AI and data-driven solutions to a fast-evolving industry. Our team is curious, creative, bold, collaborative, and goal-driven, and we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive, Fullpath is the place for you.

This role is designed as a foundational step with opportunities to advance to Tier 2, Team Lead, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will act as a liaison between customers and engineering, identifying trends and contributing to product improvements, knowledge base development, and operational initiatives. You will gain experience with cutting-edge SaaS technologies at a high-growth startup.

This is a remote position that works in PST and reports to the Director of Technical Support.

• Providing high quality customer support to Fullpath’s customers
• Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
• Troubleshooting, managing, and resolving technical issues, and serving as the point of communication between clients, partners, and internal supporting teams utilizing Zendesk
• Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
• Demonstrating a “can do” attitude to resolve issues at your resolution level
• Performing a variety of additional technical tasks on our customers’ accounts

• Experience working in the automotive industry
• Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation and comprehensive benefits—your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Annual base starting salary: $55,000 - $65,000 depending on experience and other qualifications of the successful candidate.

Benefits:
Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, and 401k with company match.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran. If you require an accommodation to apply for this position, please contact

At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers; experience with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.); service-oriented with strong client-focused skills; comfortable making calls to customers; team player with collaborative work style; excellent time and task management; problem-solver mindset; excellent English verbal and written communication skills;

legal authorization to work in the United States without sponsorship now or in the future; ability to sit for extended periods and perform extensive computer work; ability to work from a home office; regular, reliable attendance and punctuality are essential.