Business Analysts - Grade 10
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-28
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
NTT DATA
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, Cloud Computing, Systems Analyst
Job Description & How to Apply Below
Employer Industry: Technology Services
Why consider this job opportunity:- Opportunity for career advancement and growth within a global leader in technology services
- Flexible remote work options available, subject to client requirements
- Work with cutting-edge Salesforce technology and be part of innovative projects
- Join a company committed to responsible innovation and positive societal impact
- Collaborative and inclusive work environment that values adaptability and forward-thinking
- Serve as the technical point of contact for the employer's Service Cloud implementation
- Design and oversee the Salesforce Service Cloud solution architecture, utilizing out-of-the-box features
- Guide configuration and development activities related to case management, service console, omni-channel routing, and knowledge management
- Review and approve configurations and code developed by Salesforce developers
- Provide technical support during functional testing, defect resolution, and deployment activities
- 8–12 years of Salesforce experience with strong expertise in Service Cloud
- Prior experience as a Salesforce Tech Lead or Solution Lead
- Strong understanding of Salesforce configuration versus customization trade-offs
- Experience guiding teams in client-led or staff augmentation engagements
- Salesforce certifications such as Service Cloud Consultant or Platform Developer preferred
- Proven experience in leading Salesforce Service Cloud implementations
- Familiarity with integration discussions and alignment with client architecture standards
- Ability to work closely with client technical leadership and follow project governance
- Excellent communication and collaboration skills
- Previous experience with functional testing and defect resolution
#Technology Services #Salesforce #Remote Work #Career Growth #Innovation
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