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Software Customer Service Manager - Midwest Region - US Remote
Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-02-28
Lansing, Ingham County, Michigan, 48900, USA
Listing for:
Motorola Solutions
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Employer Industry: Public Safety Technology
Why consider this job opportunity:- Salary up to $100,000 USD
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including medical, dental, vision, and 401K with company match
- Incentive bonus plans and generous paid time off
- Chance to make a positive impact on public safety through technology solutions
- Manage customer services contracts and relationships for Command Center Software
- Collaborate with various teams to ensure effective customer engagement and service delivery
- Oversee execution of service agreements and manage escalation processes
- Coordinate technical changes, upgrades, and implementation plans for customers
- Build trusted relationships and provide expert technical advice to customers
- High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum of 5 years of experience in Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, or Managed & Support Services
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Proficiency in Agile project management
- Experience with software deployment methodologies and quality processes
- Knowledge of customer service best practices in technology solutions
- Familiarity with managing complex service matters and technical solutions implementations
- Strong communication skills to explain technical problems and solutions effectively
- Previous experience in a customer-facing technical role
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