MSP Level 1 Technician

We are seeking a diligent, enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. This role provides technical support and managed services to small to medium-sized businesses (SMBs). The right candidate is proactive, organized, and strong in fundamentals—hardware/software installation, maintenance, troubleshooting, and clear customer communication. At Team Logic IT, we prioritize an exceptional customer experience (CX), so professionalism and interpersonal skills are essential.

• Technical Support: Provide remote and on-site support for SMB clients; diagnose and resolve hardware/software issues efficiently.
• System Maintenance: Perform routine maintenance including patching/updates, backups, and monitoring to support performance and security.
• Incident Management: Serve as first point of contact for incidents and service requests; accurately log, track, escalation when needed, and resolve to SLA
  .
• Client Communication: Provide clear, timely updates on status, next steps, and resolution; maintain high client satisfaction.
• Documentation: Create/maintain documentation for client environments (systems, configurations, procedures) and document issue/resolution thoroughly in the ticketing system.
• Security Support: Assist with basic security measures such as antivirus updates, firewall configuration support, and periodic security checks.
• Installations/Configurations: Assist with deployment and configuration of hardware/software for new and existing clients; validate compatibility and functionality.
• Continuous Improvement: Identify process improvements and contribute to team standards and best practices.

• Education: Degree/diploma in IT, Computer Science, or related field (or equivalent experience).
• Experience: Prior IT support experience; MSP and/or SMB client support preferred.
• Technical
  
  Skills:
  
  Working knowledge of Windows, macOS and Chrome OS, basic network configuration/troubleshooting, and business apps (e.g., Microsoft 365, Google Workspace).
• Certifications (Plus): CompTIA A+ / Network+, Microsoft certifications, or similar.
• Problem Solving: Strong analytical/troubleshooting skills, attention to detail, and ability to prioritize across multiple tickets.
• Communication: Excellent verbal/written communication; ability to explain technical concepts to non-technical users.
• Customer Service: Client-first mindset with a commitment to quality, responsiveness, and relationship building.
• Teamwork: Able to work independently and collaboratively.

• Ticketing systems (e.g., Autotask PSA, Service Now, Zendesk, or similar)
• Documentation platforms (e.g., Hudu, IT Glue, SharePoint, or similar)
• Familiarity with cloud services (Azure, AWS, Google Cloud)
• Xerox Printers

Typically 1–2 days per week onsite at a customer location, with remote/office-based support on other days. This is a fast-paced MSP environment requiring adaptability, strong follow-through, and consistent documentation.

We offer a supportive environment where contributions are valued and professional growth is encouraged. You’ll work across diverse client environments, build broad technical skills, and collaborate with a local office backed by a network of technicians across North America.

Compensation: $50,000.00 - $70,000.00 per year

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of Team Logic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Our philosophy is to support small‑and‑medium‑sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

• Flexible Scheduling
• Competitive Compensation
• People First Culture

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.