Online Diagnostic Technician

Overview

Online Vehicle Diagnostic Technician —

Location:

Nottingham (office based). Salary:
Negotiable depending on experience (between £42,000-£45,000) rising to £55,000.

Working hours:

Monday to Friday, 8:15 am – 5:15 pm (42.5 hours). No weekends.

Family-owned business in Nottingham providing automotive virtual diagnostic and programming services to customers across Europe. The role involves in-depth diagnosis, module programming, key programming, staying current with latest procedures, and a passion for future technology in the motor trade.

• Diagnose and troubleshoot vehicle issues using the company's diagnostic tools through the remote diagnostic portal.
• Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
• Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
• Maintain equipment and software updates, and continuously learn new techniques and tools.
• Work collaboratively with team members, sharing insights and best practices.
• Maintain accurate records of diagnostic procedures and outcomes.
• Ensure high levels of customer satisfaction through excellent service quality.

• PSA experience / Stellantis is a must.
• NVQ Level 3, City & Guilds qualification, or equivalent highly preferred.
• PSA / Stellantis background would be highly advantageous.
• Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
• Proficient in using automotive diagnostic software and equipment.
• Strong problem-solving skills, attention to detail, and excellent communication skills.
• Ability to work independently and as a real team player with a solution-oriented approach.

• 30 days holiday including bank holidays (increasing with length of service).
• Competitive salary based on experience with excellent employment conditions.
• Opportunities for professional development and certifications.
• Supportive and innovative work environment.
• Modern office amenities (canteen, pool table, darts, table tennis).