ServiceNow FSO Architect; Remote – U.S

Service Now FSO Architect (Remote – U.S.)

Employment Type: Full-time
Compensation: $140,000 – $160,000 base
Work Arrangement: Remote (occasional on-site collaboration possible)

Northwest Talent Solutions is supporting a large enterprise technology consulting organization delivering platform transformation programs for banking and financial services clients. We are seeking a Service Now Financial Services Operations (FSO) Architect to design and implement enterprise-scale solutions supporting transaction disputes, onboarding, and operational case management.

This is a hands-on architecture role. You will be responsible for solution design, implementation strategy, and translating business operations into scalable Service Now workflows.

• Architect and implement Service Now FSO and CSM solutions

• Design solutions using the Financial Services Data Model

• Lead requirements gathering and translate business needs into technical architecture

• Configure and customize Service Now applications and workflows

• Develop and review Business Rules, Script Includes, UI Actions, and integrations

• Guide Agile sprint planning, demos, and solution delivery

• Design dispute management, payment operations, and customer lifecycle workflows

• Support implementation, testing, and production deployment

• Work closely with business stakeholders, developers, and analysts

• Document architecture and solution design

• Provide troubleshooting and platform guidance

• 10+ years of Service Now experience

• Experience with Financial Services Operations (FSO) and Customer Service Management (CSM)

• Architecture or technical solution design experience

• Experience with the Financial Services Data Model

• Strong Service Now scripting (JavaScript)

• Experience with REST/SOAP integrations and Service Now APIs

• Hands-on experience with Business Rules, Script Includes, and UI components

• Experience working within Agile environments

• Service Now Certified System Administrator (CSA)

• Experience implementing dispute management or financial case workflows

• Knowledge of CSDM and CMDB architecture

• ITIL or service management framework knowledge

• Experience in banking, insurance, or payment operations environments

• Service Now platform architecture

• JavaScript, HTML, CSS, XML

• REST and SOAP Web Services

• Integration Hub and APIs

• Workflow automation and case management

• Enterprise data modeling

Candidates who have implemented Service Now as an operational platform — not only ITSM — will be especially relevant. Experience supporting financial processes such as disputes, loan operations, card operations, claims, or treasury workflows is highly valued.

Please be prepared to provide:

• Years of Service Now development experience

• Years working with CSM

• Years working with FSO (disputes, onboarding, loan/card/treasury operations)

• Years functioning as an Architect

Northwest Talent Solutions and our client are equal opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics.