Customer Success Manager, Corporate Tax

Employer Industry: Legal and Professional Information Services

• Salary range up to $172,900 USD
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and continuous learning through the Grow My Way program
• Recognized for a culture of inclusion, work-life balance, and social impact initiatives
• Chance to make a meaningful impact in the pursuit of justice, truth, and transparency

• Partner with customers to define success and deliver educational activities throughout their lifecycle
• Develop and share best practices and Customer Success Plans in collaboration with internal teams
• Monitor customer health by tracking usage data and escalating critical concerns
• Identify and activate commercial growth opportunities, recommending improvements based on customer maturity
• Ensure customers receive maximum value from their investment, driving retention and growth

• 8+ years of professional experience, with a minimum of 3 years’ experience in customer success
• Direct Tax experience
• 4-year college degree required; master’s degree or equivalent preferred
• Experience with Gainsight or Salesforce is a plus
• Strong business acumen and communication skills, with the ability to manage customer journeys and resolve conflicts

• Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications
• Experience working in and around cloud software solutions and cloud delivery models
• Ability to travel up to 25%

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